Alumni Center Front Desk Receptionist

The UConn Foundation is an independent nonprofit organization that supports the University of Connecticut by connecting alumni, donors, and friends with philanthropic opportunities to advance UConns educational, research, and service missions. Our work strengthens the Universitys momentum as a top public research institution and supports students, faculty, patients, alumni, and communities across UConn and UConn Health.

Through Because of UConn: The Campaign for UConn Nation , the Foundation is helping drive UConns most ambitious comprehensive campaign, a $1.5 billion effort spanning all schools, colleges, campuses, and UConn Health. The campaign focuses on four pillars that make education more affordable, expand discovery and innovation, improve health and wellness, and strengthen Husky Pride.

- Students First: expanding financial aid, student health, career readiness, and life skills.

- Academic & Innovation Excellence: investing in faculty, graduate fellows, research, and innovation.

- Health & Wellness of People & Planet: advancing patient care, medical research, and life-changing technologies.

- Husky Pride: supporting athletic excellence and an engaged UConn Nation of more than 290,000 alumni worldwide.

We seek talented professionals to join The UConn Foundation and help grow philanthropy, engage alumni and donors, and build a strong endowment that strategically advances UConn and UConn Health.

We are committed to a caring, supportive environment through commitment to our Core Values of Purpose, Excellence, Culture, Communication, and Integrity.

The UConn Foundation is an equal opportunity, affirmative action employer. We value different perspectives and are committed to a welcoming environment that respects each persons experiences and identity.

Position Summary

The Front Desk Receptionist is responsible for front desk customer service and general administrative duties in support of the alumni relations department. The Receptionist manages the multiline phone system and responds to all inquiries via email, MS Teams, telephone and in person. The Receptionist is a front-facing customer service representative and a resource regarding the organization to all visitors, clients, and the public. The Receptionist collaborates with Alumni Center administrative professionals as support for any/all administrative projects and/or responsibilities. The Receptionist maintains the front desk operations manual and trains student workers on front desk operations.

Primary Responsibilities

- Present a professional and genuine impression to all visitors and coworkers as a representative of the Foundation.

- Monitor front entrance via video and open door for visitors as they arrive.

- Maintain the visitors log, validate parking. Direct guests to correct destinations.

- Train student workers to properly perform receptionist tasks, assign project tasks, and check to confirm tasks are completed accordingly. Coordinate student work schedules to support front desk coverage as needed

- Take and relay messages for staff when they are unavailable. Provide organization information to callers.

- Manage reusable event supply inventory via a check out system

- Create and upload daily announcement slides used for TV displays in both the Alumni Center and Foundation Buildings.

- Manage all package mailings for the building through FedEx, UPS, USPS, etc.

- Respond to requests for alumni materials and general inquiries.

- Assist in various research projects utilizing web, database, or other research vehicles.

- Assist with administrative projects as assigned (i.e., mailings, thank you cards, etc.) and assign projects to student workers as needed.

- Maintain office supply inventory and ordering process for the building.

- Maintain the lobby displays and generate/execute ideas to update displays. Serve as contact person with the university for this system.

- Assist with general administrative tasks including but not limited to processing RFDs (requests for disbursements) create employee name badges and name plates, assist with event project work, etc.

- Maintain security awareness and communicate any and all problematic occurrences involving staff or visitors to management to the Facilities Director.

- Collaborate with Facilities to assist with special events as needed and requested.

- Maintain a clean and professional reception desk area.

- Cover Foundation front desk during absence of Foundation Receptionist.

- Other duties as assigned.

Leadership

Provide visible leadership across the entire organization by engaging in organization-wide activities such as department meetings, all-staff meetings, and staff events.

Key Competencies

- Champion for inclusive priorities both internally and externally.

- Ability to be congenial, professional, and effective when communicating with alumni, donors, Foundation staff, University staff, and visitors.

- Well-organized, self-starter who can manage time effectively and who has strong written and oral communication skills.

- Demonstrates ability to meet deadlines, multitask, and shift priorities, as necessary.

- Ability to work independently and collaboratively as part of a team to meet organizational goals.

- Exhibits strong customer service, organization skills, and attention to detail.

- Demonstrates the ability to exercise independent judgment with regard to work responsibilities, prioritization of workload, and foreseeing the needs of the team.

- Integrity in dealing with sensitive and confidential information.

- Dependable and flexible to adapt to change.

Education and Experience

- Associates degree or equivalent combination of education and experience.

- 2+ years of related professional office experience.

- Proficient with Microsoft Office (i.e., Outlook, Word, PowerPoint, and Excel). Demonstrated ability to work in multiple system environments.

Salary:

The expected hourly rate for this position is $24-$26 per hour. It will be commensurate with qualifications and experience, while also placing an emphas is on internal e quity.

Benefits:

Benefits start f rom day one. We offer medical, dental, and vision plans and will make an annual contribution to your health savings account if enrolled in one of the high-deductible health plans offered by the Foundation.

In addition, there are a few other perks to being a UConn Foundation employee:

- We offer a generous contribution to your 403(b) retirement plan to help you plan for retirement.

- We place an emphasis on work/life balance. In addition to a hybrid schedule, you will receive thirteen paid holidays, five weeks of paid time off per calendar year, and additional sick time.

- We invest in your professional development. Aside from opportunities to participate in various trainings, committees, and conferences throughout the year, you will also be eligible for tuition reimbursement after one year of employment.

Please contact an Employee Support & Experience team member if you need any assistance completing any forms or participating in any part of the application process due to a disability.