Managed Services Intern

Job Description:

As a Managed Services Intern , you will gain hands-on experience supporting mission-critical systems used by container terminals around the world.

You will rotate across areas including Application Support, EDI, BI, Infrastructure, Monitoring & Diagnostics , while also actively developing AI and Automation solutions that improve how Managed Services operates .

This is not a shadowing-only internship. You will be expected to learn, contribute and build solutions that deliver measurable value during the six-month program.

What You’ll Do

- Learn to monitor , troubleshoot and support the N4 Terminal Operating System and supporting technologies.

- Assist with incidents, system alerts, EDI, infrastructure, BI and operational troubleshooting.

- Work with monitoring and diagnostic tools to identify problems and trends.

- Support documentation, runbooks and knowledge management.

- Participate in testing and deployment of technical changes.

- Work alongside experienced engineers while gradually taking ownership of operational tasks.

AI & Automation Development

A key part of the internship will be identifying and delivering AI and automation improvements for Managed Services.

You will be expected to:

- Develop practical AI, automation or scripting solutions using tools such as Python, APIs, AI copilots and workflow automation.

- Automate repetitive operational and support activities.

- Apply AI to areas such as log analysis, incident investigation, health checks, documentation, alert analysis and root-cause identification .

- Prototype and test new ideas with the Managed Services team.

- Deliver at least one practical AI or automation solution/use case that creates measurable operational value during the internship.

- Follow security, data privacy and responsible AI standards.

Who You Are

- Recent graduate in Computer Science, IT, Software Engineering, Data Science, Engineering or a related field.

- Curious, technically minded and comfortable solving problems.

- Interested in AI, automation and enterprise technology .

- Willing to learn quickly and take ownership.

- Good written and verbal English communication skills.

- Comfortable working independently and as part of a global team.

Experience with Python, SQL, Linux, APIs, Power BI, Git/GitHub, cloud technologies, AI tools or automation is advantageous but not required .

What Success Looks Like

By the end of the six-month internship, you should have:

- Built a solid foundation in enterprise Managed Services.

- Gained practical experience supporting real customer environments.

- Developed skills across operations, troubleshooting and customer support.

- Designed, developed and demonstrated AI/automation solutions that improve efficiency, quality or customer outcomes.

- Identified an area for continued development into a future Managed Services role.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.