Quality Manager III

Quality Manager III
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The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America’s Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today’s leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe.  We hope you’ll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you’re ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!

If you are a current employee, please navigate here to apply internally.

Job Summary

The Quality Manager is responsible for all aspects of the organization’s total quality function and driving the internal, Supplier, and Customer quality processes while leading continuous improvement activities following Zurn Elkay Business System (ZEBS), Lean Six Sigma and Quality Management principles.  Quality Manager is responsible for multi-site quality controls to ensure adherence to Flow Systems quality standards in alignment with IAPMO, PDI, CSA and ISO standards.   The Quality Manager is responsible for leading and developing quality team members across seven sites ensuring compliance to the quality standards.   As a member of the Supply Chain and Operations Leadership Team, the Quality Manager will lead the organization’s efforts and foster a culture focused on pursuing zero defects, promoting the manufacturing practices and ensuring superior quality at the source.   The Quality Manager is responsible to enable successful launch of new products, resolve supplier quality issues in collaboration with Supplier Quality and to partner with Ops on strategies to ensure our layers of defense are sufficiently robust to prevent quality escapes.

This position requires travel that ranges from 25% up to 50% both domestic and internationally .

The Quality Manager is responsible to lead Flow Systems Quality teams at the following sites:

·        Atlanta, Dallas and Fontana Service Centers

·        Erie Drains Plant

·        Caddo Mills Stainless Drains Plant

·        Harborcreek FloThru Plant

·        Filamat Green Turtle Plant

This position will reside in either Norcross, GA or Rockwall, TX.

Key Accountabilities

- ·Responsible for the development, implementation, management, and maintenance of the Quality Management System (QMS) and regulatory compliance in alignment with internal and external quality standards.
- Lead the business unit quality organization across multiple sites to ensure consistent implementation, compliance, and engagement with quality management systems.
- Drive quality standards throughout the organization and serve as the advocate and voice of quality through communication, training, and cross-functional engagement.
- Develop and execute the business unit quality strategy, objectives, and roadmap aligned with operational excellence and customer satisfaction goals.
- Ensure robust systems for inbound, in-process, and outbound inspections that prevent escapes and drive issues to root cause resolution.
- Lead customer quality initiatives, including complaint resolution, warranty reduction, corrective actions, and customer satisfaction improvement efforts.
- Establish and maintain an effective Corrective and Preventive Action (CAPA) process to address internal, supplier, and customer quality issues.
- Partner with Engineering, Operations, Product Management, and Sourcing teams to ensure quality requirements are met for new products, product changes, and supplier qualification activities.
- Support new product development, value engineering, and product launch activities through APQP, PPAP, validation, and quality planning processes.
- Collaborate with suppliers to improve quality performance, resolve supplier quality issues, and drive supplier development initiatives.
- Serve as the business point of contact for third-party quality certifications and ensure audit readiness across all sites.
- Lead internal, customer, and third-party audits and ensure timely closure of findings and corrective actions.
- Champion and continuously improve integrated QMS platforms to enhance visibility, compliance, analytics, and process effectiveness.
- Leverage quality data, Voice of Customer (VOC), and performance metrics to drive analytics, root cause identification, and continuous improvement initiatives.
- Drive achievement of key quality metrics including DPMO, COPQ, customer complaints, supplier performance, warranty costs, and audit compliance.
- Establish and maintain quality dashboards, scorecards, and management review processes to monitor business performance and drive accountability.
- Ensure compliance and effectiveness of calibration, measurement systems, testing equipment, and inspection methodologies.
- Lead risk management activities including PFMEA, Control Plans, process capability studies, and quality planning efforts.
- Develop, standardize, and deploy best practices, quality processes, and inspection methods across all sites.
- Lead Lean Six Sigma, ZEBS, and continuous improvement initiatives focused on defect reduction, waste elimination, and process capability enhancement.
- Analyze current processes, develop metrics and scorecards, and implement data-driven improvements that align Quality, Manufacturing, Engineering, Supply Chain, and Customer Service objectives.
- Recruit, develop, coach, and mentor quality team members while building organizational capability and succession plans.
- Manage quality department resources, budgets, capital investments, and strategic initiatives to support business objectives.

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Qualifications/Requiements

- BS in Manufacturing, Mechanical or Industrial Engineering required.
- 6+ years of proven experience implementing and managing quality systems and teams
- 2-4 years of supplier quality experience including new supplier onboarding through the PPAP process, problem resolution in collaboration with the supplier and ensuring adherence to quality standards.  International experience a plus.
- Experience leading a ISO 9001, QS9000, AS9100 or ISO/TS 16949 based Quality Management System (QMS) in a high-mix, assembly operation. Experience or exposure to IAPMO, NFS, and/or CSA standards a plus.
- Extremely strong leadership skills including presentation, project management, problem solving, multi-tasking,  influencing, and verbal/written communication skills a must
- Demonstrated experience analyzing data using spreadsheet applications, Microsoft Access, and/or Minitab and leveraging data to drive fact based decision making and process improvement
- Lean and/or Six Sigma experience required.  Green or Black Belt certification a plus.

Total Rewards and Benefits

- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Educational Reimbursement
- Matching Gift Program

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Total Rewards and Benefits

- Competitive Salary
- Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
- Matching 401(k) Contribution
- Health Savings Account
- Up to 3 weeks starting Vacation (may increase with tenure)
- 12 Paid Holidays
- Annual Bonus Eligibility
- Educational Reimbursement
- Matching Gift Program
- Employee Stock Purchase Plan – purchase company stock at a discount!

**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**

E qual Opportunity Employer – Minority/Female/Disability/Veteran