Director of Hospitality and Premium Experiences

The Director of Hospitality & Premium Experiences serves as the departmental leader for hospitality operations and development communications. This position oversees all premium hospitality spaces, game-day hospitality operations and staffing while ensuring a best-in-class experience for Kansas Athletics donors and guests.

- Lead all Development hospitality operations and premium experience initiatives;

- Oversee all premium hospitality spaces and donor hospitality environments, ensuring consistent delivery of exceptional guest experiences;

- Lead development communications for donor-facing correspondence, event communications, and coordination of messaging across the development team;

- Supervise and coordinate student workers and graduate assistants (GAs) supporting hospitality and event operations, including scheduling, training, and day-to-day direction;

- Serve as the primary point of contact for K Club items, coordinating logistics and communication for those functions;

- Provide events support for Development signature events and donor functions, assisting with planning, logistics, and on-site execution;

- Partner with the Director of Signature Events & Stewardship to coordinate travel logistics, hotel accommodations, transportation, and hospitality arrangements for donor groups;

- Supervise and provide leadership to one Development Coordinator, including delegation of duties, training, and performance management;

- Oversee the hospitality budget, working with the gift administrator to process payments;

- Recommend and implement strategies to increase donor engagement and operational efficiency;

- Other work-related duties as assigned by the Athletics Director or their designee.

Qualifications

Required Qualifications:

- Bachelor's degree from an accredited college or university;

- Minimum two years full-time work experience in a professional office setting, preferably including hospitality, events, or development communications;

- Demonstrated proficiency using the Microsoft Office suite (Excel, Word, etc.);

- Demonstrated excellent verbal and written communication skills;

- Demonstrated organizational skills with the ability to multitask;

- Experience successfully dealing with the public while providing exceptional customer service;

- Prior experience supervising staff, student workers, or graduate assistants;

- Self-starter that takes a proactive approach to work;

- Ability and willingness to travel as needed;

- Ability and willingness to work occasional evenings, weekends, and holidays, as needed;

- Knowledge of and commitment to NCAA rules.

Preferred Qualifications:

- Previous event and/or hospitality work experience in a collegiate athletics environment;

- Master's degree from an accredited college or university.