Package Room Attendant - 1520 York Avenue, New York, NY

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Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed).

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity!

Join our dynamic team as a Package Attendant, where you'll take charge of the essential tasks of receiving, organizing, and distributing packages within the apartment building. Your mission? Enhance the resident experience by ensuring the safe and timely delivery of parcels while maintaining our stringent security protocols.

Essential Job Functions
- Provide exceptional customer service to delivery personnel and residents, inspect packages for damage or discrepancies, verify recipient information and package details, report issues to package delivery service or residents in a professional and courteous manner, and maintain accurate records of package deliveries and pickups.
- Maintain a clean and organized package storage area by sorting and categorizing, as well as labeling and logging packages into appropriate software and location.
- Notify residents promptly of their package arrivals through established communication channels.
- Assist residents in retrieving packages during designated hours, ensuring proper identification is provided, and enforce security measures to safeguard packages preventing theft, unauthorized access, or incorrect recipients.
- Collaborate with building management to develop and enforce package handling policies.
- Monitor package storage equipment and report any maintenance or repair needs.
- Stay informed about local regulations and laws related to package handling, privacy, and security, and ensure compliance.
- Comply with workplace safety regulations.
- Must be present on-site and be able to move throughout the building to assist tenants with package related matters.
- Ability to ascend and descend stairs, stand for extended periods, lift and move moderately heavy packages, and work in both indoor and outdoor environments, depending on the building's package handling facilities.
Qualifications
- High school diploma or equivalent.
- Strong organizational and problem-solving skills, and attention to detail.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of safety protocols and building codes
- Proficient in computer operations, particularly skilled in using Microsoft Office and other property management software.
- Work authorization (required)
Hourly pay rate - $25.00