About this role
The Regional Parts Manager will drive a safety first, high-performance culture, ensuring high employee and supplier satisfaction, excellent dealer and community relations, and strong department health. This role will oversee, direct, and manage regional branch parts operations roles, maximizing the efficiency of our regional parts operations. Incumbent will have primary responsibility for reducing recordable injuries and driving high employee engagement, profitable parts sales revenue growth, and best-in-class customer loyalty within the parts branch operations. In addition, incumbent is expected to regularly interface with and support the executive leadership team, manufacturing partners, suppliers, and other vendors to provide and maintain the highest level of partnership and image.
Essential Responsibilities & Expectations
- Work safely at all times and lead by example. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
- Travel and make regular visits to branch locations.
- Develop budgets and tactical business plans to accomplish goals for safety, profitable revenue growth, operational excellence, employee engagement, and customer loyalty, in applicable product support markets.
- Provide strategic direction to branch parts operations departments.
- Provide leadership and management for all direct reports, establishing efficient, consistent processes across the region leveraging best practices.
- Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
- Ensure appropriate personnel are positioned correctly within the branches to provide professional, world- class coverage to our customers.
- Monitor workload and commitments to customers, including our internal rental customer, shifting resources as required to meet commitments, providing strong communication to ensure effective working relationships.
- Develop personal relationships with key customer managers.
- Participate in Caterpillar product support related business strategy and management events.
- Reports regularly to executive team on the needs and performance of the product support team.
Qualifications
Education
- Bachelors degree preferred
Experience
- Minimum of 10 years experience in heavy equipment business
- Minimum of 5 years experience in leadership role within product support related business
Skills and Competencies
- Strong business acumen to manage company product support profit/loss performance
- Strong communication and presentation skills
- Strong analytical and critical thinking skills
- Demonstrated ability to achieve results through leadership
- Experience presenting business plans and pertinent information to executive team
- Strong human relations skills and the ability to work with people from all backgrounds and cultures with appropriate influence to solve complex business issues
Job Training
- TTCo and Caterpillar computer programs
- Microsoft Office Suite - intermediate and advanced
- Business communication skills training
- Applicable product support training modules
Safety Summary
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk and talk or hear. Hearing adequate for normal telephone and face-to-face interaction. Manual dexterity sufficient for walking, climbing stairs and ladders, transporting oneself in and out of the office, entering, exiting and operating vehicles, answering telephones and personal computer terminals and various office equipment. The employee is frequently required to stand. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Stamina to work hours required for meeting the demands of the position, occasional long hours and weekends.
Job Hazards
- Tripping, slipping, falling
- Strains due to lifting
- Overexertion due to stress and fatigue
- Repetitive hand motion (computer work)
- Back and neck strain
- Stress
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.