Projects Coordinator

The Projects Coordinator is the cross-functional coordinator across Retail, Field Teams, Brand Marketing, and Digital — making the operational delivery of the business plan happen.
You take the business calendar, trading plans, retail strategy and brand marketing approach — agreed at senior level — and own the delivery plan that flows from it. You make sure every team that needs to act on a retailer decision knows about it, understands their deadline, and delivers against it.

The Head of Delivery assigns tasks and projects to you on sign-off to plan and manage through to delivery. You own the milestones, the cross-functional coordination, and the delivery — reporting on progress and escalating back only when a new strategic decision is needed.

Projects allocated to this role will evolve to reflect business priorities, while also ensuring a breadth of experience across REFY.

KEY RESPONSIBILITIES

- Support the Retail and Commercial Accounts teams with the planning and delivery of key retail projects.
- Own the execution of the annual retail calendar and Joint Business Plan (JBP) delivery plan, turning commercial decisions into clear actions, owners and deadlines.
- Coordinate cross-functional delivery across Commercial, Brand, Creative, Digital, Retail Operations, Finance and Field teams.
- Build and manage critical paths for product launches, retail activations, new door openings, gondolas and VM updates.
- Maintain a central source of truth for retail projects and provide regular progress updates to key stakeholders.
- Report directly into the Head of Projects to escalate any key blockers, risks or resource dependencies.
- Proactively review risks and recommend courses of action to resolve.
- Partner with internal teams to ensure retail activity is delivered on time and within budget.
- Track project budgets, quotations and invoices, ensuring internal processes and governance requirements are followed.
- Attend relevant retailer meetings and translate agreed outcomes into clear plans and actions.

SKILLS, KNOWLEDGE AND EXPERIENCE

- 2–5 years’ experience in project coordination, project management or retail operations within a fast-paced business.
- Retail experience is highly desirable, ideally within beauty, fashion, FMCG, supermarkets or a similar consumer-led industry.
- Experience managing cross-functional retail projects, with knowledge of JBP processes, gondolas or VM delivery advantageous.
- Strong organisational skills, with the ability to manage multiple projects, stakeholders and deadlines simultaneously.
- Confident communicating across teams, coordinating others and speaking up when decisions or actions are required.
- Commercially aware, proactive and comfortable taking ownership in a fast-paced environment.
- Confident using Asana or similar project management software, alongside Microsoft Office or Google Workspace

OUR PERKS

- 25+ Days Holiday: Start with 25, earn one for every year's service (up to 5)
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays : Flexibility to honour days that matter to you.
- Flexible Working: Flexi start and finish times with the option to work one day per week from home.
- REFY Product Perks: Annual allowance, exclusive discounts, and be the first to try new REFY products before any launches!
- Regular Social Events: Team-Building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.