About this role
Summary
Responsible for interacting with utility customers or their agents, whether by telephone, in person, via e-mail, or eAssist, to resolve a variety of questions and concerns regarding electric, water, sewer, and sanitation services.
Pay Range: (Depending on qualifications and experience)
Work Schedule: Monday-Friday, 8 a.m. - 5 p.m., On-site
Essential Duties & Responsibilities
- Resolve utility billing inquiries for electric, water, sewer, and sanitation services.
- Process service connections, disconnections, and transfers.
- Assist customers regarding late payments and service restorations due to non-payment.
- Issue bill adjustment memos, Letters of Credit, and Letters of Residency as needed.
- Provide information about various utility programs and services.
- Other duties as assigned.
Minimum Qualifications
- High School Diploma or GED.
- 2 years of related customer service or call center experience, or an equivalent combination of education and experience sufficient to successfully perform the job.
Physical Requirements & Work Environment
Work is performed in a call center or walk-up customer service environment; occasional exposure to noise and other environmental conditions or hazards.