Field Technician I - Fort Myers, FL

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Join a collaborative field operations team responsible for delivering exceptional service through customer installations, network maintenance, troubleshooting, and repair activities. This role is ideal for a hands-on technician who enjoys solving technical challenges, building customer relationships, and contributing to reliable network performance. The successful candidate will work independently in the field while partnering closely with teammates to support customer connectivity and service excellence.

The Main Responsibilities

- Perform customer installations, network installations, repairs, and service activations.
- Troubleshoot and resolve technical service issues using established procedures and tools.
- Conduct preventive maintenance activities to ensure network reliability and performance.
- Diagnose and escalate complex technical issues as needed.
- Deliver a positive customer experience through professional communication and service interactions.
- Maintain accurate records of work completed, service activities, and troubleshooting efforts.
- Collaborate with team members and support continuous operational improvements.
- Participate in on-call rotations after completion of training and support occasional after-hours work when required.

What We Look For in a Candidate

Required:

- High school diploma, GED, or equivalent combination of education and experience.
- Experience troubleshooting technical, mechanical, electrical, telecommunications, or IT-related issues.
- Strong problem-solving and analytical skills with the ability to identify and resolve customer issues.
- Ability to work independently while effectively managing time and priorities in a field-based environment. Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field-based responsibilities.
- Strong verbal and written communication skills.
- Demonstrated commitment to customer service and professionalism.
- Ability to work a Monday through Friday schedule with occasional overtime and after-hours support.
- Valid driver’s license and ability to operate a company-provided vehicle, where applicable.

Preferred Qualifications:

- Experience as an Installation Technician, Maintenance Technician, Outside Plant Technician, Fiber Technician, Field Service Technician, or similar technical role.
- Telecommunications, fiber, network infrastructure, electrical, HVAC, or data infrastructure experience.
- Experience performing customer installations, repairs, and network troubleshooting in a field environment.
- Help Desk, desktop support, or IT support experience with strong troubleshooting capabilities.
- Knowledge of telecommunications or network technologies.
- Proven ability to collaborate within a team-oriented environment.
- Demonstrated growth mindset, initiative, and integrity in daily work.
- Experience working directly with customers in a service-focused role.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$41,310 - $54,570 in these states: FL

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

- Benefits (https://jobs.lumen.com/global/en/benefits-statement)
- Bonus Structure (https://jobs.lumen.com/global/en/compensation-information)

#LI-Onsite

Requisition #: 343300

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:  
https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.