Operations Manager - Furnished Rentals

Company Overview

Styer Hospitality Co. is the property management division of Styer Real Estate Professionals, a full-service real estate brokerage based in Central Ohio. We specialize in managing short- and mid-term furnished rentals for homeowners, investors, and developers.

We deliver exceptional guest experiences while producing strong results for our clients, and we hold ourselves to a high standard in everything we do. We’re growing our team and looking for people who fit our culture: hard workers who take ownership, stay focused, and bring a positive, no-excuses attitude to everything they do.

Position Summary

Styer Hospitality Co. is seeking an experienced Operations Manager to lead the day-to-day operations of our growing short- and mid-term rental portfolio in Columbus, Ohio. This role oversees property readiness, rental operations, field teams, guest service, maintenance coordination, vendor management, and operational systems.

The Operations Manager will supervise our internal operations team, including cleaners, maintenance technicians, hospitality inspectors, and guest service agents. This position will also coordinate with third-party vendors, managing scheduling, payments, and the quality of completed work.

This is a multifaceted leadership role for someone who takes initiative, acts with a sense of urgency, and remains focused on achieving results while managing multiple priorities. The ideal candidate is a confident and decisive problem-solver who can adapt to changing conditions, identify practical solutions, and follow through without needing to be told twice. They should also be an engaging and motivating leader who communicates clearly, gains buy-in from others, and holds themselves and their team accountable to high standards.

Key Responsibilities

- Oversee daily short- and mid-term rental operations to ensure properties are clean, maintained, stocked, inspected, and guest-ready
- Monitor property readiness and resolve issues that could affect the guest or owner experience
- Supervise and support cleaning, maintenance, inspection, and guest service teams
- Set clear performance expectations and hold team members accountable to company standards
- Manage staff scheduling, shift coverage, workflow, and escalations
- Coordinate property turnovers, inspections, maintenance, and ongoing property readiness
- Ensure every guest check-in has a completed inspection
- Manage operational tasks and workflows within Breezeway, Asana, Notion, and other company systems
- Ensure tasks are properly assigned, documented, and completed on time across all departments
- Communicate property issues, recommendations, and approval requests to owners
- Coordinate third-party vendors, including scheduling, communication, work approvals, documentation, and payments
- Oversee supply ordering, inventory organization, and materials transferred to individual properties
- Lead new property onboarding and setup, including vendor coordination, timelines, listings, startup expenses, and owner invoicing
- Monitor guest communication, reviews, and feedback to improve service consistency and quality
- Prepare monthly reports tracking billable staff time, property purchases, and transferred supplies
- Identify operational inefficiencies and help develop scalable systems that support company growth
- Execute strategic initiatives and escalate significant operational concerns to leadership when appropriate

Required Qualifications

- 2+ years of property management experience
- 2+ years of experience managing a team
- Active Ohio real estate license
- Proficiency with Microsoft Office Suite
- Strong written and verbal communication skills
- Strong organizational, decision-making, and problem-solving skills
- Ability to manage multiple priorities while maintaining attention to detail
- Ability to pass a background check
- Valid driver’s license, clean driving record, and reliable transportation

Preferred Qualifications

These are nice to have but not a requirement.

- 1+ year of furnished rental experience
- 1+ year of experience using Hostaway, Breezeway, and online travel agencies (OTAs)

Performance Expectations

Success in this role means maintaining highly organized operations, keeping the team aligned, and ensuring properties consistently meet readiness standards for guest stays. Key performance expectations include:

- 100% of guest check-ins inspected and guest-ready
- Maintain a 4.95 or higher five-star review rate
- Achieve turnover times of four hours or less for short-term rentals and four days or less for mid-term rentals
- Ensure cleaning, maintenance, inspection, guest service, and vendor tasks are completed on time and to company standards
- Document and assign 100% of purchases and transferred supplies to the correct property
- Keep Breezeway, Asana, and Notion accurate and up to date
- Identify issues early, take initiative to resolve them, and escalate concerns when appropriate

Compensation, Benefits & More

- Compensation: $75,000 to $85,000 annually, depending on experience
- Benefits:

Paid time off, including vacation and sick leave
- Health insurance
- Dental insurance
- Vision insurance
- Retirement benefits

- Schedule: Monday through Friday, generally between 9:00 AM and 5:00 PM, with flexibility to respond to urgent situations after hours
- Job Type: Full-time
- Location: Columbus, Ohio