About this role
At Oracle Health, we are working to create a more connected healthcare experience through technology and data. In this role, you will work directly with Oracle Health applications, investigate complex incidents and collaborate with colleagues across support and development to deliver effective solutions for our clients.
What you will do
• Provide functional and technical application support for Melior, Obstetrix and related Oracle Health applications..
• Investigate, troubleshoot and resolve client incidents and service requests..
• Perform front-end application investigations and application maintenance..
• Prioritise issues according to severity, urgency, client impact and business needs..
• Collaborate with support, development and other internal teams to investigate and resolve complex technical issues..
• Create and maintain technical documentation, knowledge articles and knowledge-transfer materials..
• Participate in on-call support and work outside normal business hours when required..
• Travel when required, up to 20%..