Inventory Control Manager, Retail Sales

United States
This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:
20 E Thomas Rd, Phoenix, Arizona 85012 United States of America

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We are hiring an Inventory Control Manager to protect inventory accuracy and product availability across a large, multi-location retail network. This role owns the day-to-day control loop for key retail product families — turning data signals into action with field operations, purchasing, and intracompany stakeholders so stockouts, overstocks, master-data errors, and opening readiness issues are found early and closed out.

This is a hands-on analytical and process role: exception triage, root-cause investigation, replenishment/level hygiene, replenishment frequency, program compliance, new-location readiness, and continuous improvement of the tools and reports the field teams and the home office rely on.

What you will do

Inventory accuracy & exception management

- Monitor daily and periodic inventory exception reports; investigate material swings and variances by SKU and location/region.

- Drive root-cause analysis (process, system, master data, damage, or demand) and assign clear owners and next steps until closed.

- Maintain disciplined follow-up so unexplained inventory movement does not linger.

Levels, replenishment & program compliance

- Own product-level / min-max / safety-stock style parameters for Retail SKUs and keep them current as demand and pack rules change.

- Own and manage safety-stock plan for product groupings at the store grouping, geographic region, and global levels with multiple variables.

- Audit location-level assortment and program enrollment (on/off compliance) and correct master data.

- Support specialty accessory / parts inventory health, including purchasing holds, level retain/remove decisions, and alignment with Procurement.

- Make recommendations for replenishment allocation frequency.

Network readiness (new locations & remodels)

- Prepare and distribute retail inventory opening packets for new centers (plans, layouts, display/assortment files, and related readiness docs for start-up).

- Support showroom layout and remodel requests with accurate product, display, and timing guidance via action-plan deliverables to field operations executives.

- Own and manage inventory safety-stock and ramp-up plan for new locations.

Systems, reporting & continuous improvement.

- Own, improve existing, and develop new Point-of-Sale inventory management tools that store teams use to manage incoming shipments and keep daily inventory records accurate.

- Use BI / analytics platforms and operational reports to surface risk; improve report design so leaders can act quickly.

- Document system defects that break inventory truth (e.g., pack-size / algorithm issues) and shepherd fixes with product/IT partners.

- Build simple, durable metrics and playbooks so the control process scales beyond one person.

Field support, enablement & subject-matter leadership

- Support approximately 2,500 company-owned field locations with clear, practical guidance on retail inventory questions and exceptions.

- Become the recognized subject matter expert for U-Haul retail inventory policies, tools, data, and operating practices.

- Guide and influence field and cross-functional partners who do not report directly to this role.

- Identify repeat questions and failure points, then convert them into self-service tools, standardized processes, training, job aids, and decision rules.

- Reduce avoidable home-office dependency while maintaining the right controls, escalation paths, and accountability.

Partnership & communication

- Work daily with Retail Sales leadership, inventory peers, Procurement, operations, real estate/field partners, and intake/ticket surfaces.

- Translate complex inventory issues into practical actions for operators and executives.

- Escalate crisply: what changed, business risk, and the decision or action needed.

Required qualifications:

- 4+ years in inventory control, inventory planning/allocation, warehouse inventory accuracy, or multi-unit retail supply chain (or equivalent).

- Proven experience investigating inventory discrepancies and driving corrective action across functions.

- Strong analytical skills; advanced Excel (or equivalent) and comfort with ERP / WMS / POS / BI reporting tools.

- Clear written and verbal communication; able to brief executives and coach field partners without jargon overload.

- High ownership, detail orientation, and follow-through on recurring control work.

- Ability to manage multiple concurrent workstreams (daily firehose + projects) without dropping either.

Preferred qualifications:

- Experience in multi-location retail or distribution networks.

- Background setting or maintaining min/max, safety stock, or product-level parameters.

- Exposure to purchasing holds, pack/case rules, or inventory master-data stewardship.

- Experience filing and driving system defects / continuous improvement with engineering or product teams.

- New-store opening or remodel inventory readiness experience.

- Bachelor’s degree in supply chain, business, operations, or related field; APICS CPIM and CSCP is a plus.

- Familiarity with U-Haul (or similar) retail inventory, BI, and ticketing tools after onboarding.

U ‑ Haul Offers:

- Medical insurance
- Prescription drug plans
- Dental & Vision plan with hearing care discounts
- Onsite medical clinic for team members and eligible family members
- New indoor fitness gym (Midtown Phoenix campus)
- Get Fit Gym Reimbursement Program
- Registered Dietitian Program
- WeightWatchers®
- CVS Virtual Care
- U‑Haul Kids Program
- 24‑Hour Nurse Line
- Wellness Program (Healthier You initiatives & challenges)
- Mindset App Reimbursement
- Pet Insurance & Wellness plans
- Career stability
- Opportunities for advancement
- Valuable on‑the‑job training
- Tuition Reimbursement Program
- Free online courses for personal and professional development at U‑Haul University®
- 401(k) Savings Plan
- Employee Stock Ownership Plan (ESOP)
- Company‑paid life insurance
- Voluntary life insurance options
- Short-Term and Long‑Term Disability
- Critical Illness, Accident & Hospital Indemnity plans
- Business & business travel insurance
- MetLaw Legal Program
- MetLife Auto & Home Insurance
- LifeLock Identity Theft Protection
- Dave Ramsey’s SmartDollar® Financial Wellness Program
- U‑Haul Federal Credit Union
- Paid holidays, vacation, and sick time
- You Matter Employee Assistance Program (EAP)
- Discounts on cell phone plans, hotels, computers, vehicles & more
- Community involvement & volunteer opportunities
- U‑Haul Mothers Program (Paid maternity leave)

#LI-SB1

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.