About this role
Job Type
Full-time
Description
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design; no two Pinstripes are the same. We generally host hundreds of guests each week in our Bistro, Bowling, Bocce, or Bar areas. We also host and execute numerous events a week, from corporate small happy hours, to social gatherings, to seated coursed dinners.
The National Bowling Support Manager leads, trains, and works alongside site-level teams responsible for repair and preventative maintenance of bowling equipment across Pinstripes and Punch Bowl Social venues nationally. This role carries primary responsibility for Brunswick pinsetter systems at Pinstripes locations, with secondary support for Punch Bowl Social's string pinsetter equipment. The ideal candidate combines strong mechanical and electrical troubleshooting skills with the ability to train frontline staff, manage vendor relationships, and reduce equipment downtime to protect the guest experience.
This is a national, multi-venue support role requiring frequent travel to Pinstripes and Punch Bowl Social locations for onsite repairs, preventative maintenance, and training.
This position is eligible to be based near any of our Pinstripes locations in Northbrook, IL; Oakbrook, IL; Cleveland, OH; Orlando, FL; Bethesda, MD; Georgetown, DC; or San Mateo, CA . While proximity to a Pinstripes location is preferred, we are open to a remote-based candidate with the right experience. Significant national travel is required for this role. Candidates should expect to travel a minimum of approximately one week per month, with heavier travel anticipated initially as the role focuses on supporting locations and training onsite teams.
Key Responsibilities
- Lead, train, and support facilities and bowling teams on repair and preventative maintenance of pinsetters, lanes, scoring systems, and related bowling equipment.
- Serve as the primary technical resource for Brunswick GS-series pinsetters (GS-98, GS-X; GS-NXT a plus) at Pinstripes locations.
- Provide secondary support for Punch Bowl Social venues, including troubleshooting and maintenance of string pinsetter equipment.
- Partner with venue operations and facilities teams to reduce bowling machine downtime and improve guest experience.
- Troubleshoot and maintain scoring systems (Steltronic, Brunswick Sync, Qubica, or similar) and lane conditioning equipment (Kegel or Brunswick).
- Diagnose and repair general mechanical issues and electrical control systems (12V, 24V, 120V, 208V).
- Work with operations leadership to optimize parts spending, vendor pricing, and lane utilization.
- Maintain accurate records of preventative maintenance, repairs, and parts inventory across venues.
- Travel to venues nationally to provide onsite training, support, and hands-on repair work.
What's in it for you:
- Benefit Package
- Medical, dental and vision insurance
- Health Savings Account option – including company HSA contribution
- 401K
- Flexible Spending Accounts
- Employee Assistance Program
- Company provided Short Term Disability Insurance
- Company provided Long Term Disability Insurance
- Flexible Paid Time Off
- Voluntary benefits – LifeLock Protection, Pet Insurance, Accident and Critical Illness offerings
- Opportunities for Growth and Advancement
- Discounts on Food, Beverage and Activities
Compensation: $65,000 -85,000 annually
Requirements
Required Qualifications
- 5+ years of experience maintaining, troubleshooting, and repairing Brunswick GS-series pinsetters (GS-98 or GS-X); GS-NXT experience a plus.
- Experience troubleshooting and navigating bowling scoring systems (Steltronic, Brunswick Sync, Qubica, or similar).
- Experience troubleshooting and maintaining lane conditioning machines (Kegel or Brunswick).
- General mechanical repair experience and experience with electrical control systems (12V, 24V, 120V, 208V).
- Willingness and ability to travel to venues nationally for onsite work (estimated 30% - 40% travel in the first year).
- Strong communication and training skills, with the ability to lead and develop site-level teams.
Physical Requirements
- Ability to lift and carry up to 50 lbs., and to bend, kneel, and work in confined mechanical pit spaces for extended periods.
- Comfortable working at heights (ladders) and around moving mechanical and electrical equipment.
- Valid driver's license and ability to travel independently between venues.
Preferred Qualifications
- Experience with string pinsetter equipment and troubleshooting.
- Prior experience in a multi-site or regional support role within entertainment, hospitality, or bowling operations.
- Bowling industry certifications or manufacturer-issued training credentials.
- No specific degree required; vocational or technical training in a relevant mechanical/electrical field is a plus.
We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.
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