Hotel Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Blending imaginative urban design on the banks of the St. Johns River, Four Seasons Hotel and Private Residences Jacksonville will be the centerpiece of the Jacksonville Shipyards, ideally located adjacent to the Sports Complex and proposed Stadium of the Future – a renovated and reimagined EverBank Stadium that will serve as home to the Jacksonville Jaguars while playing host to national and international sports and entertainment events for generations to come.

Summary

- Owner: Shanna Collective
- Opening Date:  Late Summer 2027
- # of Rooms:  170
- Residential:  26

Unique Hotel Elements:

- Property is located right outside the Jacksonville Jaguars sports complex and a 5-minute drive to downtown Jacksonville.
- 4 F&B outlets – All Day dining – Italian Osteria Concept,  Specialty restaurant – Sushi Concept,  Lobby Bar, Pool Bar and Gril
- Event space total of 20,000 sq ft
- Full 10 treatment room Spa & Fitness facilities including “Snow Room”
- As part of a second phase, Owner is actively exploring additional opportunities such as (i) developing additional residential on a 5 acre adjacent parcel and (ii) acquiring beach front land in Jacksonville Beach (approximately 30 minutes from the Project) to create a Beach Club experience for hotel guests as well as local members

View of Needs

- Rooms Division and Pre-opening or renovation experience is preferred
- Tentative start date Early December 2026
- Owner highly engaged and present – looking to open with all accolades

Current Leadership Requirements

General

- Proven track record of operational excellence, strong guest-centric mindset, and advanced problem-solving capabilities
- Ability to balance operational discipline with innovation and adaptability in a fast-paced environment.
- Will support the learning and development function to ensure within this new employee market they understand luxury service
- Out of the box thinker who can support ideas on how we can leverage partnerships with local sports and entertainment to enhance hotel and residential experiences

People

- Culture Carrier, Mentor and Collaborator with a strong leadership presence and experience to lead from the front and inspire a team, including both tenured and emerging Department Heads, while maintaining alignment and accountability across all functions in a dynamic, high-expectation environment
- Skilled in navigating a highly engaged, strong-minded ownership group
- Ability to deal with high expectation residents, board of directors and work closely with DOR on operational harmony and synergies between the Hotel and Residences
- Needs to be at ease with themselves – mature, confident and assertive, yet humble with strong EQ.
- Navigation of leading in a new market with limited luxury experience; hands on coach and mentor to model luxury service

Product

- High level of creativity with a refined sense of style and attention to detail, ensuring the hotel experience remains distinctive and competitive with a focus on guest metrics (Forbes, GES, Michelin Keysetc….)
- Support and align team on project management to deliver service products
- Strong F&B understanding to influence and manage restaurant group relationships and concepts on property

Profit

- Strategic thinker with solid business acumen, capable of driving performance, controlling costs, and optimizing profitability with a long term/strategic outlook approach
- Ability to manage labor standards in conjunction with business/product objectives in mind, including brand objective, local positioning, owner objectives
- The ability to react and adjust to emerging business environment and lead the team in ensuring efficient financial management of the business

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal