Technical Writer - Digital Documentation creation

Job Requirements

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Key Responsibilities
Scope of Work

1. Documentation Development

- Develop Standard Work (SW), Standard Operating Procedures (SOPs), Work Instructions (WIs), User Manuals, and Quick Reference Guides for digital solutions.
- Create process flow diagrams, workflow documentation, and system architecture documentation.
- Develop training materials, presentations, and user guides for manufacturing and support teams.
- Maintain document version control and revision history.

2. Standardization

- Establish standardized documentation templates aligned with organizational requirements.
- Ensure consistency in formatting, terminology, and document structure.
- Support documentation governance and document control processes.

3. Digital Solution Documentation

- Document end-to-end business processes for MES, Ignition, Power BI/Tableau dashboards, machine connectivity, SAP integrations, SQL-based applications, and other Smart Factory solutions.
- Capture functional requirements, process changes, system configurations, and deployment procedures.
- Create troubleshooting guides and Frequently Asked Questions (FAQs).

4. Project Documentation Support

- Prepare project charters, meeting minutes, action trackers, status reports, and project presentations.
- Support project planning, execution, and closure documentation.
- Track project documentation deliverables and ensure timely completion.

5. Stakeholder Coordination

- Work closely with Digital Transformation engineers, Operations Excellence team, manufacturing engineers, IT teams, and business stakeholders.
- Gather information through workshops, interviews, and Gemba observations.
- Coordinate document reviews and approvals.

6. Knowledge Management

- Organize and maintain centralized documentation repositories (SharePoint/Teams or equivalent).
- Ensure documentation is easily accessible and regularly updated.
- Support knowledge transfer sessions during project deployment.

Required Skills & Qualifications

Technical Skills

- Excellent proficiency in Microsoft Excel (advanced formulas, Pivot Tables, charts, formatting, dashboards).
- Strong expertise in Microsoft PowerPoint for executive presentations and training materials.
- Good working knowledge of Microsoft Word and other MS Office applications.
- Experience with Visio, Lucidchart, or similar process mapping tools is preferred.
- Familiarity with SharePoint and document management systems.
- Basic understanding of project management methodologies.

Functional Knowledge

- Experience creating SOPs, Standard Work, Work Instructions, and technical documentation.
- Understanding of manufacturing operations and digital transformation projects is preferred.
- Exposure to MES, ERP, Manufacturing Systems, or Industrial Digital Solutions is an added advantage.

Soft Skills

- Excellent written and verbal communication.
- Strong analytical and documentation skills.
- High attention to detail and quality.
- Ability to manage multiple projects simultaneously.
- Good stakeholder engagement and coordination skills.
- Self-driven with strong organizational abilities.

Key Deliverables

- Standard Work documents.
- Standard Operating Procedures (SOPs).
- Work Instructions (WIs).
- User Manuals and Training Guides.
- Process Flow Diagrams.
- Project Documentation (Charters, Minutes, Reports).
- Presentation decks for leadership and training.
- Knowledge Repository with version-controlled documentation.
- Troubleshooting Guides and FAQs.

Expected Outcomes

- Standardized documentation across all digital initiatives.
- Improved user adoption through clear work instructions.
- Faster onboarding and training of end users.
- Better knowledge retention and project sustainability.
- Enhanced documentation quality, governance, and compliance.
- Reduced dependency on project teams for operational knowledge.

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

Work Experience

Preferred Experience

- Diploma/Bachelor's degree in Engineering, Computer Science, Information Technology, Technical Communication, or related discipline.
- 2–5 years of experience in technical documentation, project documentation, or process documentation.
- Experience supporting manufacturing, industrial engineering, digital transformation, or Smart Factory projects will be highly preferred.