Program Manager

Program Manager

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview:

DEFTEC Corporation is seeking a Program Manager to lead delivery of the AFCOOL Purchasing Agent contract in support of the Air University AFCOOL Credentialing Program Office at Maxwell Air Force Base. The Program Manager is the contractor's single point of accountability for the program, responsible for ensuring that approved civilian credentialing exams, exam preparation courses, and study materials are purchased accurately and on time for enlisted Airmen and Guardians. This individual leads the Purchasing Agent Manager and a team of Purchasing Agents; owns contract performance, staffing, financial controls, quality control, and required deliverables; and serves as the primary interface with the Contracting Officer, the Contracting Officer's Representative (COR), and AFCOOL leadership. The role demands strong financial stewardship, disciplined process management, and careful handling of Privacy Act and Controlled Unclassified Information in a high-volume environment that supports roughly 9,000 exam enrollments and more than $8 million in credentialing spend each year.

Job Responsibilities:

- Serve as the main point of contact for the Contracting Officer, COR, and AFCOOL Program Office, responding quickly to requests and briefing program status.

- Ensure exam and course purchases are paid within three duty days of approval, at the approved cost, with a payment error rate of 1% or less and every receipt recorded in AFAEMS.

- Oversee monthly invoice and financial reporting, including WAWF submissions and bank statements, and identify cost savings toward the 5% reduction goal.

- Deliver the weekly, monthly, and grade status reports, the Quality Control Plan, and the annual SOP review on time and accurately.

- Keep customer service strong for Airmen, Guardians, and vendors, resolving payment issues and complaints as they arise.

- Ensure the team protects PII and CUI, completes required security training, and follows CAC, base access, and OPSEC requirements.

- Travel up to four times a year for roadshows and base visits.

Required Qualifications:

- Bachelor's degree in business, project management, or a related field, or equivalent experience.

- Five or more years of experience leading teams and managing budgets, purchasing, or invoicing.

- Experience with AFAEMS and AIPortal, or a comparable education or personnel records system.

- Strong written and verbal communication skills, with experience preparing reports and process documentation.

- Ability to obtain a favorably adjudicated Tier 1 (NACI) background investigation and a Common Access Card (CAC), and to gain base access at Maxwell AFB. A security clearance is not required.

Preferred Qualifications:

- PMP certification and prior Air Force, DoD, or federal education program experience.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with [email protected] if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.