Customer Service Representative | Technical Support

Job Summary

Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.

Responsibilities

As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service

- Representing a Fortune 100 company and being the voice of Spectrum

- Troubleshooting and resolving technical issues related to cable and video services

- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more

- Resolving TV inquiries while creating best-in-class customer experiences

- Working in an open, friendly environment with a supportive, energetic team

We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM Required Qualifications

- Education : High school diploma or equivalent

- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays

- Language : Ability to read, write, speak and understand English

Preferred Qualifications

- Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center

- Technical Skills: MS Office, computer skills, typing

- Skills: Communication, organization, time management, multi-tasking, customer service

- Abilities: Dependable, professional, solution-oriented, results-driven, resilient