Infrastructure Administrator

Job Purpose and Function

The Infrastructure Administrator is responsible for the daily administration and support of the organization's cloud and on-premises infrastructure, including virtualization, networking, security, and endpoint systems. This role ensures reliable performance and timely resolution of infrastructure issues across the environment, including HQ and retail store locations, working under the direction of the Infrastructure Manager.

How You’ll Make an Impact

Cloud & Infrastructure Support

- Support and administer cloud and hybrid infrastructure, with emphasis on Microsoft Azure and virtualization
- Administer vSphere virtualization, monitoring performance and availability across virtual machines
- Monitor Palo Alto Networks firewalls to help ensure security policies and traffic inspection remain aligned with cybersecurity standards
- Support and maintain network environments using Cybera firewall ,Meraki and UniFi solutions
- Monitor storage and backup systems, including Rubrik and other hybrid solutions, and escalate issues as needed
- Support virtualization for field services, including NCR PXE boot and endpoint deployments

Security & Surveillance Systems

- Support Verkada connectivity for physical security systems, including access control and camera infrastructure
- Collaborate with the cybersecurity team on Zscaler and other endpoint protection tools

Support Services

- Track, escalate, and resolve service tickets using internal and MSP ticketing systems
- Follow established troubleshooting and remediation procedures; flag gaps or improvement opportunities to the Infrastructure Manager
- Monitor SLA metrics and report on trends

Installations and Site Support

- Provide onsite and remote support for network deployments and infrastructure maintenance
- Install and support POS and back-office systems at retail locations
- Support hardware refresh projects as directed by the Infrastructure Manager
- Travel as needed to support physical installations and troubleshooting

Technical Support

- Own support issues from identification to resolution, communicating with stakeholders throughout
- Prioritize, diagnose, and resolve technical requests in a timely and professional manner
- Participate in root cause analysis and document lessons learned to help prevent recurrence
- Provide onboarding support for new employees and contractors

Documentation & Inventory Management

- Maintain accurate documentation for systems, processes, and configurations
- Contribute to standard operating procedures and knowledge base content
- Maintain asset inventory and software compliance records

Hardware and Software Support

- Support firmware and software updates across infrastructure
- Troubleshoot networking components (firewalls, switches, access points)
- Administer and maintain Windows Server environments, Active Directory, DNS, and GPOs
- Support endpoint management through Microsoft Intune and related tools
- Other duties as assigned by the Infrastructure Manager

What We're Looking For

- Associate's degree in computer science, information systems, or related field preferred; equivalent experience accepted
- 3+ years in IT with experience supporting both cloud and on-premises infrastructure
- Working knowledge of:

- Virtualization (vSphere/VMware, PXE booting, hypervisors)
- Networking (Meraki, UniFi, Palo Alto, Zscaler)
- Cloud (Microsoft Azure)
- Security and surveillance (Verkada)
- Disaster recovery tools (Zerto, Rubrik)
- Endpoint and server administration (Windows Server, Active Directory, Intune)

- Experience with ticketing systems and service lifecycle management

Key Competencies

- Delivering results and meeting SLAs
- Customer-focused technical support
- Adaptability in hybrid environments
- Attention to detail and follow-through
- Technical proficiency across infrastructure tools

Availability and Travel

- Hybrid work schedule: in-office/in the field Tuesday-Thursday; remote/in the field Monday and Friday or as needed
- Some off-hours and on-call responsibilities as needed
- Occasional travel including overnight stays for field support, training, and conferences

- This role will require travel to HQ and retail locations located in Delaware, Maryland, Virginia, North Carolina, and South Carolina

Why You Should Join Wills Group

We are a $1.5 billion company headquartered in La Plata, Maryland (an easy 45-minute reverse commute from DC) with nearly 300 retail locations across the Mid-Atlantic region, including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels. A family-owned company since 1926, our passion areas are in convenience retailing, fuels marketing, and commercial real estate and we pride ourselves on keeping our customers', employees' and communities’ Lives in Motion.

Our Wills Group employees come to work for more than just a paycheck, but rather they come to learn, make contributions, make an impact, and feel valued as a part of our family-friendly culture.  We have a work-hard, play-hard mentality that makes us a progressive company and we thrive on giving back to our community.  That is what is core to our DNA.

Benefits and Perks

Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Are you looking for more than the "daily grind" where your day-to-day work makes an impact not only for the organization but for your community and your future? Then The Wills Group is the right fit for you. We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.

- Financial Wellbeing –Employer 401 (k) match (currently at 7%), health savings plan, and financial planning

- Physical Wellbeing – comprehensive health, vision, and dental plans that meet the needs of our people

- Paid Time Off – Vacation, Sick, Personal, and Community Engagement, Parental Leave for new Moms and Dads Work/Life

- Balance – Hybrid and Flexible work environment, Employee Assistance Program, Travel Assistance, Family Life Planning

- Education and Development Opportunities – 100% Tuition reimbursement to support our people’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid)

- Competitive Salary - competitive pay matched to DC Metro area

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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