Field Service Diesel Technician

Job Summary:

Diagnoses and completes less complex repairs to engines at the customer’s site.

Key Responsibilities:

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools. Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

- Diagnose and repair diesel engines and related systems in the field, including troubleshooting electrical, fuel, cooling, air, and aftertreatment systems.
- Perform preventative maintenance and major/minor repairs while following safety, quality, and manufacturer procedures.
- Communicate repair findings and updates with customers, service coordinators, and the team; properly document work performed, parts used, and troubleshooting steps.
- 2+ years of diesel engine or heavy-duty equipment repair experience, preferably in a field-service environment.
- Ability to read and understand service manuals, schematics, and diagnostic information and use electronic diagnostic tools.
- Experience working on Cummins or other heavy-duty diesel engines, including electronic engine controls and aftertreatment systems.

- A current valid license is required for this role
- This role requires a 5 year motor vehicle report, free from major violations
- This role requires applicant to pass a Department of Transportation (DOT) physical
- 3 years driving experience
- This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use
- Federal law requires operators of commercial vehicles to be 21 years of age or older, applicant must be 21 years of age

- A CDL may be required to obtain upon hire
- Federal law requires a CDL holder to be 21 years of age or older