Collections Analyst

Meet the Team

Global Invoice to Cash team is responsible for the core operational functions of billing and invoicing, cash collections, dispute management, and cash application. Our team is dedicated to driving process efficiency and maintaining high standards of accuracy across these key financial areas, ensuring seamless operations and effective management of our receivable’s portfolio.

Join us!

Your Impact

In addition to the Collections department, you will collaborate closely with various Finance groups, Sales, and Operations teams.

You are passionate about understanding the business by establishing strong relationships and delivering measurable business outcomes through your expertise and insights. You are not afraid to ask questions, experiment with new approaches, and learn continuously. Above all, you are a dedicated teammate who is always ready to support your colleagues when needed.

As an I2C Collections Analyst supporting an assigned base of accounts, your responsibilities will include:

- Portfolio Management:  Maintain delinquency across Accounts Receivable (A/R) aging buckets in alignment with industry benchmarks and guidance from the Collections Manager.
- Billing Operations:  Ensure timely and accurate billing within customer portals (e.g., Ariba, Adquira).
- Forecasting & Reporting:  Actively monitor progress against automated forecasts and provide commentary on material variances at month-end.
- Order Management:  Perform daily order reviews and releases with a high degree of accuracy.
- Compliance & Policy Adherence:  Adhere to Cisco’s processes and policies while meeting country compliance requirements for your assigned account base.
- Customer Engagement:  Build and maintain strong relationships with customers' Accounts Payable (A/P) departments.
- Cross-Functional Collaboration:  Partner with cross-functional teams—including Sales, Customer Service (CLO), and Finance (SSF)—to drive issue resolution and resolve customer disputes in a timely and effective manner.
- Management Reporting:  Deliver periodic management reports and/or ad-hoc reports to key stakeholders.
- Process Improvement:  Recommend solutions for continuous improvement within the Invoice-to-Cash process.
- Flexible Scheduling:  Be willing to work weekends to support weekend order release duties and/or other responsibilities assigned by the Collections Manager during month-end or quarter-end periods.

Minimum Requirements

- University Degree in Finance, Accounting, and/or Mathematics or equivalent experience.
- 3+ years of experience working in the Invoice-to-Cash space (Collections, Cash Applications, Accounts Receivable) .
- Experience with Oracle R12 and High Radius (preferred).
- Strong written and verbal communication skills in both English and Spanish.

Preferred Qualifications

- Strong interpersonal skills with the ability to make logical decisions under pressure.
- Confident and capable of following defined processes while proactively suggesting improvements.
- Strong problem-solving skills and the ability to report clearly on performance metrics.
- Excellent team player with the ability to independently manage and execute projects.
- Strong analytical and time management skills.
- Ability to balance an understanding of internal and external client needs with Cisco's collection policies and business objectives.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.