Customer Success Manager

About the Role     As a   NinjaOne   Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and   maintain   strong, long-lasting customer relationships. As the Customer Success   Manager   you will be the expert in best practices and product adoption negotiating contracts and offering   additional   products and services to help the customer recognize the benefits of   NinjaOne’s   Solutions while growing and maximizing profit for the company .       Location-   Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)       What   You’ll   be Doing    
- You will   be responsible for   growing your individual book of business within your portfolio of existing accounts

- Proactively engage and reach out to your accounts on a regular basis

- As the “single point of contact” for those accounts, you will build relationships to   identify , qualify, sort, and develop your own cross-sell and up-sell opportunities

- Communicate with customers and react to client requirements quickly and efficiently

- Analyze and understand the customer needs to present a solution that meets the customer requirements

- Nurture, build, and   maintain   strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities

- Research and document relevant contact information for existing leads in Salesforce

- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information   regarding   the opportunity is communicated appropriately

- Maintain knowledge of market conditions and competitive activities

- Other duties as needed
    About You    
- You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

- As customer advocate and product expert you excel at influencing and inspiring customers

- Polished verbal and written communication skills

- Resilient and calm, you   are able to   guide customers through issues and escalations

- You have a proven   track record   in achieving and   maintaining   sales targets

- You have extensive IT knowledge

- Bachelor’s degree (preferred)

- As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey
    About us   NinjaOne   unifies IT to simplify work for   nearly   40,000   customers   in 140+ countries.    The   NinjaOne   Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees   a great   technology experience at work.    NinjaOne   is obsessed with customer success and has   retained   a 98% customer satisfaction score for more than 5 years.           What   You’ll   Love        We are a collaborative, kind, and curious community.    We honor your flexibility needs with full-time   work that is   hybrid remote.   We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.   We help you prepare for your financial future with our 401(k) plan.   We prioritize your work-life balance with our unlimited PTO.   We reward your work with opportunities for growth and advancement.   Additional Information   This position is NOT eligible for Visa sponsorship.       All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.