Patient Services Representative/ Collector (Beechtree DX)

Position Overview:

As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care.

Key Responsibilities:

- Conduct observed urine specimen collections for patients of all ages.

- Ensure smooth specimen workflow and timely delivery to meet company needs.

- Travel between locations for collections, sample processing and couriering.

- Manage inventory and supplies for your assigned locations.

- Provide exceptional customer service to clients while maintaining company standards.

- Uphold quality assurance and show strong independent judgment during specimen collection and processing.

- Collaborate with internal teams to resolve issues and continuously improve processes.

- Ensure all processing documentation is complete and reviewed as required.

- Troubleshoot and resolve collection and processing issues with clients and lab staff.

- Ensure compliance with federal and state regulations (including HIPAA) and company policies.

- Travel locally to assigned locations as needed.

- Perform other duties as required.

Qualifications and Skills:

- Experience: Experience in specimen collection or related medical field is preferred but not required.

- Skills: Strong organizational, communication, and interpersonal skills.

- Ability to work independently, prioritize tasks, and handle pressure with professionalism.

- Strong attention to detail and accuracy in record-keeping.

- Excellent verbal and written communication skills.

- Ability to adapt to changing processes and maintain compliance with new procedures.

- Basic knowledge of medical terminology and laboratory information systems is a plus.

- Intermediate computer skills required.

Requirements:

- Must pass a Department of Health & Human Services (DHHS) background check

- High School Diploma or equivalent.