LHL Medical Case Manager Team Leader (Hybrid)

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high-quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Lending Hands for Life (LHL) team! The LHL Medical Case Manager Team Leader provides leadership, supervision, and support to direct reports while also providing medical case management services to people living with HIV at Erie Family Health Centers.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Eries Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employees biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

*Compensation is based on each candidate's experience, skills, and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience, and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Team Leader Supervision:

- Provide 1-on-1 supervision, leadership, coaching, and support to direct reports.

- Complete new HIV intakes, manage the HIV pool in the EMR system, and assign cases/patients to appropriate team members.

- Manage staff schedules, time-off requests, staffing coverage, and assist with hiring, onboarding, and training.

- Monitor team workflows, performance metrics, and daily activities to promote efficiency and achievement of program goals.

- Conduct quality assurance of case management documentation and provide feedback, guidance, and support to direct reports.

- Communicate new initiatives, workflows, and program changes, provide regular updates to the LHL Program Manager, and assist with special projects and assigned meetings.

Case Management and Program Support:

- Manage a reduced caseload of higher-need, high-complexity HIV+ clients and provide medical and non-medical case management services in accordance with agency policies and procedures.

- Coordinate medical treatments, treatment adherence counseling, benefits enrollment, resource referrals, and access to Emergency Financial Assistance (EFA) to support positive health outcomes.

- Refer and link clients to appropriate services, monitor follow-through, and assess medical acuity, including home and hospital visits as necessary.

- Collaborate with HIV Team members, medical providers, and community agencies; attend team meetings, case conferences, outreach activities, and support groups.

- Document all client care communication in the electronic medical record and state database and participate in quality improvement projects and program initiatives.

- Assist with LHL events, provide updates to the LHL Program Manager, attend required trainings and meetings, and perform other duties as assigned.

Qualifications

Skills and Knowledge

- CPR Certification required

- Familiarity with issues affecting individuals living with HIV.

- Verbal and written communication skills.

- Intermediate proficiency in Microsoft Office preferred.

- Bilingual fluency (English/Spanish) a plus. 50% of LHL patients prefer to speak in Spanish.

Experience

- 2 years of experience in community health or with a similar patient population preferred, plus 1-2yrs of supervisorial experience preferred.

Education

Must meet one or more of the following minimum education and/or experience requirements:

- BA or BS degree in social work, social science, human service, health education or related fields preferred. Masters Degree a plus.

- Associate degree or some college with 4 years of case management or related experience.

- High School diploma or equivalent with 6 years of case management or related work experience.

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

- Our mission, vision, and values unite us.

- Our voices matter.

- We do things well.

- Our inclusive culture promotes balance and belonging.

- We find our career sweet spot at Erie.