About this role
Perform special duties as assigned. Provide general administrative support to include routine clerical and administrative functions such as serving as receptionist, drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, or providing information to callers.
How you will contribute:
- Administrative Support : Provide administrative support to a manager, work group, section, district, or division. Assist with projects as assigned. Handle and prepare routine correspondence, reports and mail using various computer programs and distribute in accordance with Department practices. Respond to internal and external customers' requests for information. May be required to perform additional administrative responsibilities as needed.
- Correspondence and Reports : Prepare routine correspondence and reports within required timeframes using various computer programs. Draft correspondence for manager's signature.
- Customer Service : Demonstrate a high level of customer service to internal and external customers. Identify customer concerns and provide information to appropriate supervisor.
- First Point of Contact for Business Unit : Respond to inquiries and concerns by outside contacts, employees, and other VDOT staff by phone, email, or paper correspondence. Greet and direct visitors in accordance with business needs. Direct calls to appropriate staff. Maintain contact information for work unit, including mobile numbers and email addresses, as needed.
- Perform duties as assigned.:
- Programmatic Duties : Handle programmatic responsibilities specific to the unit. Maintain project and correspondence files. Develop and implement efficiencies in work methods. Locate information and distribute material within specified guidelines.
- Scheduling: Schedule meetings, teleconferences, and coordinate calendars to ensure adequate facilities are obtained to meet business needs.
What will make you successful:
- Ability to communicate orally and in writing with internal and external customers.
- Ability to create and maintain electronic and manual files.
- Ability to gather data and prepare reports.
- Ability to make independent decisions.
- Knowledge of general office methods, practices, and procedures.
- Skill in providing and promoting good customer service to internal and external customers.
- Skill in the use of computers and software applications.
Minimum Qualifications:
- Ability to communicate orally and in writing with internal and external customers.
- Ability to follow oral and written instructions.
- Ability to gather data and prepare reports.
- Ability to work with limited supervision.
- Experience preparing correspondence, reports, forms and other written documents.
- Skill in applying general office methods, practices, and procedures.
- Skill in creating and maintaining electronic and manual files.
- Skill in providing and promoting good customer service to internal and external customers.
- Skill in the use of computers and software applications.
- Skill in the use of proper grammar, punctuation, and writing.
Additional Considerations:
- A combination of training, experience, or education in Business, Office Administration, or related field desired.
Click below to learn more about the Competency Model associated with this Position:
Competency Model (https://etgi.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_4005/pages/8012)
Physical Requirements
Physical Requirements (https://covgov.sharepoint.com/:w:/r/SITES/VDOT-SSEM-JSA/Shared%20Documents/Physical%20Requirements%20for%20VDOT%20Jobs/Office%20Worker%20-%20Inside.doc)
VDOT employees must abide by VDOTs Code of Ethics and the Commonwealths Standards of Conduct.
VDOT Code of Ethics (https://www.virginiadot.org/about/missionandvalues.asp)
Standards of Conduct (https://www.dhrm.virginia.gov/docs/default-source/hrpolicy/pol1-60--standards-of-conduct-eff-1-1-2025.pdf?sfvrsn=7c0d724e_0)
Physical Requirements
Physical Requirements (https://covgov.sharepoint.com/:w:/r/SITES/VDOT-SSEM-JSA/Shared%20Documents/Physical%20Requirements%20for%20VDOT%20Jobs/Office%20Worker%20-%20Inside.doc)