Vendor Manager, Translation Services Operations, Translation Services Operations

Description

Are you looking to work in one of the most innovative and customer-centric e-commerce businesses on earth? Do you have experience in strategic vendor management and capacity planning? Are you passionate about developing new processes and analyzing data to drive operational excellence? Then consider joining our Vendor Management Operations team, where you'll design and implement strategic capacity plans while driving process innovation for our growing translation services business.

About the role: As a Vendor Manager II in our Translation Services Operations team, you will be responsible for designing and implementing comprehensive capacity plans for complex customer requirements. You will lead stakeholder negotiations, develop new processes, and drive data-driven improvements to optimize our vendor management operations.

Key job responsibilities
- Design and execute complex capacity plans for large-scale vendor hiring initiatives
- Develop new processes and workflows for emerging services and specialized vendor requirements
- Lead stakeholder negotiations to establish realistic implementation timelines
- Analyze vendor performance data to identify patterns and implement proactive measures
- Drive the development of new operational processes for unique customer requirements
- Create scalable solutions for vendor management across new service lines
- Partner with stakeholders to define and implement vendor management strategies
- Office-based role in a collaborative team setting
- Standard business hours with occasional flexibility required

A day in the life
Your day starts by reviewing vendor capacity dashboards, spotting gaps before they become bottlenecks. By mid-morning, you're partnering with internal stakeholders — program managers, localization engineers, and business teams — to align capacity plans with upcoming customer demand. After lunch, you dive into performance data, identifying trends that inform proactive hiring decisions and process improvements. You'll draft new workflows for emerging service lines, then jump into a negotiation call with vendors to lock in realistic timelines. No two days look the same: one day you're building a scalable staffing model, the next you're piloting a brand-new operational process from scratch.

About the team
The Vendor Management Operations team, within Translation Services Operations, is responsible for building and maintaining excellent relationships with external vendors to deliver results at scale for our customers. We collaborate closely with Quality and Content, Business Development, Customer Success, and Products teams to provide a seamless experience for both vendors and clients. We value a collaborative, inclusive, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across Amazon's translation ecosystem.
Work Environment:

Basic Qualifications

- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
- Experience in vendor management, or experience in construction or project management
- Proficiency in data analysis tools and vendor management systems

Preferred Qualifications

- Bachelor's degree, or Master's degree in management, business administration, economics, engineering, marketing
- Experience in capacity planning, operations planning, business analysis or similar
- Experience implementing process improvements
- Experience working with and influencing senior level stakeholders
- Experience communicating and presenting to senior leadership
- Experience with programming languages like Python, JavaScript, Go, .Net, Java or equivalent
- Experience in high impact roles in operations including Vendor Management, Supply Chain, and Retail Operations

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