About this role

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team

Platform Security builds foundational security infrastructure and AI-driven detection systems for enterprise-scale operations. Our mission is to make security proactive, intelligent, and seamlessly integrated into the ServiceNow platform. Cryptography within Platform Security owns the cryptographic backbone of the ServiceNow platform across multiple domains: certificate lifecycle, key management, secrets distribution, and workload identity for a SaaS platform. This is core, regulated-environment security engineering

Role Summary

As a Staff AI Security & Crypto Engineer, you will architect and deliver enterprise-scale security solutions that integrate cryptographic systems with machine learning, reasoning engines, and real-time inference. You will bring deep expertise in applied cryptography, strong technical leadership, and hands-on machine learning depth — designing and operating intelligent, adaptive security systems for key management, PKI, and secrets infrastructure at SaaS scale.

What you get to do in this role :

Design, build, and maintain high-quality, scalable, secure cryptographic services meeting FIPS compliance and regulated-environment requirementsArchitect and operate mission-critical crypto services with reliability and security as first-class design constraints, not afterthoughtsOwn services end-to-end on Kubernetes in a multi-tenant SaaS environment - deployment, scaling, on-call, incident responseBring a security mindset to every design review: threat model the feature, not just the happy path — this is a deliberate area we're leveling up as a teamEvaluate where AI/ML has a legitimate role in the crypto/security space — anomaly detection in key usage, ML-assisted certificate lifecycle risk scoring, AI-assisted code review for cryptographic anti-patterns — and separate that from where it's a distractionCollaborate with product owners, security architects, and platform teams to translate compliance and security requirements into working cryptographic frameworksMentor engineers on secure coding, cryptographic pitfalls, and design review rigorStay current on cryptographic advancements, including post-quantum readiness, and bring that forward before it's a compliance deadline

Qualifications

- 8+ years of experience in professional software engineering experience
- Java, Go, or a comparable strongly-typed language at production scale
- Strong CS fundamentals: data structures, algorithms, OO design, distributed systems tradeoffs
- Production experience running services on Kubernetes (deployments, Helm, CI/CD) in a SaaS/multi-tenant environment — this is assumed, not a differentiator
- Working understanding of core cryptographic primitives (symmetric/asymmetric encryption, hashing, digital signatures, TLS/PKI fundamentals)
- Demonstrated security-first engineering habits: secure coding practices, threat modeling, code review discipline

Preferred qualifications

- Direct experience in cryptography, PKI, key management, or secrets management certificate lifecycle systems, HSM/KMS integration, or crypto-agility work
- Hands-on AI/ML exposure
- Experience applying ML techniques to security/ops problems (anomaly detection, risk scoring, log/telemetry analysis) or critically integrating LLM tooling into engineering workflows
- Experience with regulated environments (FIPS 140-2/3, FedRAMP, common criteria, or similar)
- Exposure to post-quantum cryptography
- Track record mentoring engineers and raising the security bar on a team, not just shipping features

For positions in this location, we offer a base pay of $166,500 - $291,400 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.