Lead, Charging Operations Excellence

Tesla Energy is standing up Charging Operations Excellence (OPX) to support Field Service. This org is new! You will build a team of domain experts in asset and maintenance programs, site bring-up and site lifecycle, change adoption and sustainment, and field support for Supercharger, Wall Connector, Megacharger, and next-generation charging products.

As Lead, Charging Operations Excellence, you own domain staffing, the StackRank prioritization framework, and the feedback loop that turns field actions into systemic improvements. You will work with partner teams in Service Engineering, Asset Management, and Business Operations to support our Americas Field Service organization, with close cooperation with our Global teams.

- Own the Charging OPX vertical end-to-end, including the domain model, staffing plan, initiative lifecycle (triage, prioritization, feedback loop, operating review), and OKR delivery for field-system performance
- Stand up and coach the Charging domain seats: Site Bring-Up and Site Lifecycle, Change Adoption and Sustainment, and Field Support Specialists
- Maintain and improve the field service prioritization framework for the world’s finest Charging network
- Build trust with Field Teams to act on commercial scorecard and KPI misses to expand on our culture of continuous improvement
- Partner with Charging Service Operations on a shared action list and communicate the pareto of field challenges loudly while road mapping improvement initiatives

- Bachelor’s degree in engineering, Operations, Business, or equivalent experience
- Minimum of 7 years in operations, programs, or field leadership within energy, charging, utilities, or large-scale industrial field service, including 2+ years leading people (TPMs, specialists, technicians or multi-disciplinary program owners)
- Proven experience standing up or scaling an operating system (domains, cadence, handoffs, RACI) in a matrix with commercial operations, engineering, and field partners
- Initiative lifecycle discipline from intake through sustainment

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program