About this role
Job Summary
Supervises the day-to-day operation of journey level plumbing team members who maintain and install plumbing and upkeep potable and non-potable water systems as well as sewage and drainage systems; performs related work as required. Performs journey level work in connection with the maintenance, trouble shooting, repair, and installation of plumbing systems.
Job Description
CORE SCOPE OF POSITION
- Supervises the day-to-day operation of the Plumbing team members who assemble, install, and repair pipes, fittings, and fixtures of heating, water and drainage systems, according to specifications and plumbing codes.
- Develops and monitors schedules and staffing throughout the shift to always ensure proper coverage.
- Observes, monitors, trains, coaches, and documents team members’ guest service and technical performance.
- Ensure staff achieve results while performing their assigned tasks.
- Ensures Plumbing systems function properly, minimizes breakdowns and other interruptions in service.
- Trains staff on the expectations and responsibilities of their positions.
- Ensure staff is trained in all departmental procedures, rules, regulations, and standards.
- Ensure staff is aware of marketing promotions and changes related to Viejas Enterprises’ policies and procedures.
- Develop and implement maintenance programs to maintain all plumbing systems, components, fixtures, and equipment according to established maintenance practices and manufacturer’s requirements.
- Designs and develops detailed plans/specifications and cost estimates for new installations and repairs. Develop a bill for materials, estimate hours, and submit completed job package to manager.
- Oversees the repair of systems, components, fixtures, and equipment in response to trouble calls, work orders, or specific assignments for manager.
- Diagnoses malfunctioning machinery with other maintenance workers, such as supervisors, and other maintenance staff to diagnose the cause of the malfunction.
- Tests malfunctioning machinery with other maintenance staff to diagnose the cause of the malfunction.
- Coordinates construction projects with other supervisors within the department and other casino personnel.
- Functions as project manager for work to be contracted to outside vendors to ensure that outside contractors comply with all aspects of their contract in a timely and cost-effective manner throughout the course of work.
- Plans layout of plumbing systems across the property.
- Inspect buildings, facilities, and equipment and make recommendations to manager.
- May be required to assist with estimating, material takeoffs, project specifications, maintaining files of specifications, blueprints, and diagrams generated from field investigations.
- Locates and marks position of pipe and pipe connections and passage holes for pipes in walls and floors, using ruler, spirit level, and plumb bob.
- Uses hand and power tools to cut openings in walls and floors to accommodate pipe and pipe fittings.
- Uses pipe cutters, torches, and pipe threading machine to cut and thread pipe.
- Bends pipe to required angle by use of pipe-bending machine or by placing pipe over block and bending it by hand.
- Assembles and installs valves, pipe fittings, and pipes composed of metals (such as iron, steel and brass) and nonmetals (such as glass, vitrified clay, and plastic) using hand and power tools.
- Joints pipe by using screws, bolts, fittings, solder, plastic solvent and caulking on certain joints.
- Perform pressure testing by filling pipe system with water or air and reading pressure gauges to determine whether system is leaking.
- Removes, installs and repairs plumbing fixtures, including sinks, commodes, bathtubs, water heaters, hot water tanks, garbage disposal units, dishwashers, and water softeners.
- Repairs and maintain plumbing by replacing washers in leaky faucets, mending failed pipe or fittings, and opening clogged drains.
- Ensure repairs are made as soon as possible with tools and material readily available.
- Owns all requests and complaints, provides immediate resolutions and follows up to ensure guest satisfaction.
- Ensures adherence to guest service standards as established by the department and the organization.
- Keeps the management informed on all pertinent information that may affect the department, and reports issues and problems as they arise, along with recommendations for solutions.
- Maintains appropriate communication with management and other departments with a follow up to ensure completion of tasks that may affect the delivery of exceptional service.
- Promotes team-oriented philosophy and emphasizes the importance of unparalleled commitment to excellence in service.
- Creates a work environment that promotes teamwork, performance feedback, recognition, respect, professionalism, and team member satisfaction.
- Maintains knowledge of areas and technology.
- Organizes and holds staff meetings to ensure team members are up to date on all special events, promotions, programs, and activities.
- Complies with and enforces standard operating procedures and applicable governmental laws and regulations.
- Ensures that a clean, safe, hazard-free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
LEADERSHIP
- Is a role model of the Viejas’s service culture.
- Leads by example and creates strong morale and engagement in his/her team.
- Communicates company and departmental goals and fosters open communication across the department.
- Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
- Manages conflict effectively; listens and assesses situations; takes action to resolve.
INTERACTION
- Interacts with internal and external guests.
- Interacts daily with subordinates and/or functional peer groups. Interaction normally involves exchange or presentation of information.
SUPERVISION
- Provides immediate supervision to a unit or group of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules. A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
EDUCATION/CERTIFICATION
- High school diploma, vocational training or the equivalent experience.
- Completion of an apprenticeship program by an accredited facility, preferred.
- California driver’s license, preferred.
EXPERIENCE
- Must be 21 years of age or older.
- 5 or more years of plumbing experience.
- Supervisory/leadership experience preferred.
KNOWLEDGE AND SKILLS
- Ability to lead and mentor a team.
- Extensive knowledge and experience in the installation, maintenance, and repair of plumbing systems.
- Knowledge of proper use and maintenance of hand and power tools related to job functions.
- Knowledge of building codes, rules, and regulations.
- Demonstrated ability to read and interpret blueprints and system diagrams.
- Good verbal, written, and interpersonal communication skills.
- Ability to handle sensitive and confidential information.
- Ability to work cooperatively with diverse cultures, work groups, and across the organization.
- Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
- Ability to multitask and work well under stress.
- Must be a self-starter and able to adjust to change.
- Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
- Must be available for on-call and irregular hours.
Hiring Preference
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.