GSD Global Support Tech Generalist,English with Portuguese Preferred, Employee IT Support

The Global Services Department purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. The Global Tech Support Generalist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ of Latter-day Saints. Serving as the initial point of contact, this role gathers and analyzes information about the user's issue to answer basic to intermediate questions about hardware, installation, operation, configuration, policies, procedures, and usage of assigned products to determine the best way to resolve their problem. The person in this role is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages.

This is a full-time (40-hour/week) position . Under current hybrid working arrangements, the person in this position is required to work in our Riverton, UT office a minimum of once a week (as designated by division) or more depending on business needs; therefore must live close. Hybrid working arrangements requires ongoing approval.

Learn more about the GSD HERE !

- High School Diploma or equivalent required
- Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
- 0 to 2 years previous computer technical support
- Fluency in reading, writing, and speaking in English (required) with Portuguese preferred
- Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
- Understanding of Active Directory to unlock and reset passwords
- Proficient with troubleshooting all Windows Operating systems
- Ability to communicate clearly and professionally, both verbally and in writing
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Although this is a hybrid position, must live close to the office based in Riverton, UT USA