Director Transformation

Requisition ID: 274338

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Please Note - this is an 18-month Contract role

Purpose

Reporting to the VP, Strategy and BRM, the Director, Transformation is accountable for leading the end-to-end delivery of GRECS’ global outsourcing transformation, ensuring the program realizes the financial, operational, service, control and colleague outcomes committed through the approved business case. The role provides enterprise leadership across mobilization, transition, operating model implementation, stabilization, optimization and benefits realization. This includes implementing the retained GRECS organization, governance structures, decision rights, process redesign, provider accountability mechanisms and adoption of the new operating model. The Director is accountable for protecting, measuring and sustaining committed transformation benefits, including tracking realized versus committed savings, identifying value leakage, partnering with Finance to validate outcomes and escalating risks or decisions that may impact business case delivery.

Is this role right for you? In this role you will:

Transformation Delivery and Benefits Realization

- Lead the end-to-end delivery of GRECS’ first-generation outsourcing transformation from mobilization through transition, stabilization, optimization and benefits realization.

- Translate transformation priorities into integrated plans, milestones, dependencies, governance routines, executive reporting and decision-making forums.

- Own benefits realization discipline, including tracking realized versus committed savings, identifying leakage, challenging decisions that erode value and recommending corrective actions.

- Partner with Finance to validate business case outcomes, quantify variances and support transparent reporting of committed savings and value realization.

- Coordinate delivery across GRECS, Procurement, Legal, Finance, Technology, TPRM, HR, Communications, regional teams and the selected provider.

Operating Model, Governance and Transition Readiness

- Lead implementation of the retained GRECS operating model, including accountabilities, decision rights, governance interfaces, process redesign and service delivery handoffs.

- Establish transformation governance, escalation paths, performance routines and issue management disciplines to drive accountability and timely decisions.

- Coordinate readiness across people, process, technology, data, supplier, risk, controls, communications and business stakeholder dimensions.

- Maintain transition playbooks, readiness plans, governance materials, adoption plans and stabilization routines to support consistent execution.

- Identify and escalate risks related to service continuity, knowledge transfer, supplier performance, regional requirements, decision rights and control effectiveness.

Provider Mobilization and Commercial Management

- Lead provider mobilization activities, including contract readiness, service level activation, reporting requirements, governance routines and operating protocols.

- Apply commercial and contractual discipline to manage scope, change controls, performance obligations, provider commitments and the financial implications of transition decisions.

- Establish KPIs, SLAs, performance gates, transition milestones, service reporting and provider accountability mechanisms.

- Leverage client and service provider perspectives to challenge assumptions, resolve delivery issues and reinforce accountability for outcomes.

- Track post-transition stabilization and optimization, including service performance, issue resolution, retained team readiness and sustained delivery against business case commitments.

Change Adoption, Partnership and Risk Leadership

- Partner with GRECS leaders, enterprise functions, regional stakeholders and the selected provider to align priorities, manage dependencies and support effective governance.

- Own adoption of the new operating model by ensuring retained teams, provider teams, people managers and business stakeholders are ready to operate effectively post-transition.

- Lead change readiness activities in partnership with dedicated change resources, including stakeholder alignment, communications, training readiness, leadership engagement and adoption tracking.

- Identify and mitigate transformation risks, sustain operational continuity and maintain appropriate controls through transition and stabilization.

- Champion a client-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

- Execute activities in accordance with Scotiabank’s Values, Code of Conduct, Global Sales Principles and applicable operational, compliance, conduct risk and third-party risk controls.

- Lead, coach and develop assigned team members and project resources, setting clear priorities and reinforcing accountability across geographically dispersed workstreams.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

- University degree in Business, Real Estate, Finance, Operations, Project Management or related discipline; graduate degree or equivalent experience is an asset.

- 10+ years of progressive experience leading enterprise transformation, outsourcing, operating model implementation, provider mobilization, post-deal implementation or complex cross-functional programs.

- Direct leadership accountability for a large-scale outsourcing or operating model transformation from mobilization through stabilization and benefits realization is required.

- Experience with first-generation outsourcing transformations, supplier transition, retained organization implementation, service provider integration and third-party managed services environments.

- Strong commercial and contractual acumen, including experience with outsourcing relationships, scope management, change controls, performance obligations, supplier accountability and value realization.

- Experience working on the service provider side, or in a role requiring strong understanding of both client and provider perspectives, is an asset.

- Strong knowledge of transformation governance, benefits realization, workstream management, transition planning, change adoption, risk and controls, executive reporting and performance management.

- Strong relationship management skills with the ability to work effectively across GRECS, Procurement, Legal, Finance, Technology, TPRM, HR, Communications, regional teams and external providers.

- Strong analytical, planning, judgment, communication, influencing and executive presentation skills, with the ability to operate in sensitive, confidential and ambiguous environments.

- Knowledge of Real Estate, Facilities Management, Corporate Services, supplier governance, service level management and third-party risk management is an asset.

- PMP, Prosci/Change Management, Lean Six Sigma, CPA, MBA or equivalent credentials are considered assets.

What’s in it for you?

- The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers.

- A rewarding career path with diverse opportunities for professional development.

- Internal development to support your growth and enhance your skills.

- An organization committed to making a difference in our communities - for you and our customers.

- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.