Silver Baron Lodge Guest Services Supervisor - Year Round

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match

PURPOSE OF POSITION:  A Guest Services   S upervisor's main   objective   is to support the   front office   manager and ensure guest, owner, and employee satisfaction at the   front desk of   Silver Baron Lodge.

RESPONSIBILITIES:

- Check guests in and out  and settle guest balances upon departure

- Give guest s   directions, information, and instructions

- Make reservations for restaurants, transportation, childcare, and other activities   for guests, FITs, and owners

- Help the   front office manager   recruit, manage, train, motivate, and evaluate the front desk staff

- Handle and complete   cash, credit card ,   and   lift ticket sales transactions daily   and log all tickets, vouchers, gift cards, and gift baskets sold

- Balance and close out lift ticket sales   at the end of the day

- Proactively solve guest, owner, and employee problems with urgency, respect, and empathy

- Assist   with   bell staff   and concierge   duties, such as   fulfilling special   guest requests , coordinating   transportation   for pick - ups and drop-off , and   assisting   guests with luggage

- Work with the   front office manager   to develop processes and procedure s   to ensure smooth operation and flow at the front desk

- Assist   guest services manager with creating staff schedules, training, and completing timecards

- Check for guest requests and services three days prior to arrival and ensure these requests are met

- Ensure bell staff is properly   maintaining   the vehicles and completing check lists daily

- Other duties as assigned

QUALIFICATIONS:

- Previous   supervisor y   experience   required

- Staff leadership, coaching, and mentoring   experience preferred

- Must have basic mechanical knowledge of the   guest s ervices fleet vehicles, tools, and equipment

- Must have a valid driver’s license and clean driving record

- Excellent understanding of computers, systems, and guest service tools

- Must be a ble to work   varied shifts, including   overnight shifts

DATES OF EMPLOYMENT:

- Flex Year Round - may have periods of layoff or reduced hours

PAY RATE:

- $22.00 per hour

Deer Valley Resort is an Equal Opportunity Employer.