Commercial Insights Analyst

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.

The Commercial Insights Analyst is responsible for analyzing and interpreting commercial, program, operational, and customer data to deliver clear, actionable insights that support client performance, program optimization, and business decision-making. This role serves as a key analytical partner to internal teams and strategic clients, translating complex data into meaningful reporting, identifying trends and opportunities, and supporting the resolution of reporting, training, and program needs.

The Commercial Insights Analyst manages multiple priorities in a fast-paced, client-focused environment and works collaboratively across departments to deliver accurate, timely, and high-quality analytical solutions. The role requires strong analytical and problem-solving skills, exceptional communication and client service abilities, and the confidence to participate in client-facing discussions and cross-functional initiatives.

Key Responsibilities:

- Analyze and interpret commercial, customer, program, and operational data to identify trends, insights, risks, and opportunities.
- Develop, prepare, and maintain accurate, timely, and meaningful reports and dashboards for management and strategic clients.
- Translate complex data into clear, actionable insights and recommendations that support business and client objectives.
- Provide analytical support across multiple projects simultaneously, establishing timelines, managing priorities, and coordinating with internal and external stakeholders.
- Build and maintain strong, professional, long-term relationships with assigned strategic clients.
- Participate in strategic client conference calls related to open-case reporting, training needs, complex account customizations, escalated issues, and other client priorities.
- Present analytical findings, performance trends, recommendations, and program updates to various levels of management and client stakeholders.
- Identify opportunities to improve performance against key performance indicators (KPIs), enhance programs, streamline processes, and increase client value.
- Partner with Valeris leadership and cross-functional teams to develop and implement effective, sustainable solutions to strategic client issues and requests.
- Provide relevant industry, company, program, and operational knowledge to support client and internal business needs.
- Investigate reporting discrepancies, data issues, and system or process challenges, using sound troubleshooting and analytical judgment to identify root causes and solutions.
- Support the development and delivery of client or internal training related to reporting, programs, processes, and system functionality, as needed.
- Coordinate resources and follow through on deliverables to ensure commitments and deadlines are consistently met.
- Travel onsite, as needed, to support strategic clients and business partners.
- Maintain consistent adherence to Valeris policies, procedures, and Standard Operating Procedures (SOPs).
- Complete required corporate training and compliance activities within established deadlines.
- Demonstrate and promote Valeris values through professional conduct, collaboration, accountability, integrity, and commitment to client success.
- Take initiative in identifying opportunities to improve team performance, processes, and the overall client experience.
- Perform additional duties, analyses, and special projects as assigned.

Qualifications:
Required Qualifications

- Bachelor’s degree from an accredited four-year institution required.
- Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
- Strong analytical, critical-thinking, troubleshooting, and problem-solving skills.
- Demonstrated ability to analyze data, identify trends, and translate findings into actionable recommendations.
- Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment.
- Excellent written, verbal, presentation, and interpersonal communication skills.
- Demonstrated ability to build and maintain productive relationships with clients, internal stakeholders, and all levels of management.
- Exceptional client-service mindset with a strong commitment to responsiveness, accuracy, and professionalism.
- Strong sense of urgency and personal accountability.
- Self-starter who demonstrates initiative, sound judgment, and the ability to work independently while also contributing effectively within a team.
- Ability to manage sensitive or escalated issues professionally and effectively, including strong conflict-resolution skills.
- Demonstrated adaptability and ability to thrive in a changing, fast-paced environment.
- High level of technical proficiency and comfort learning new systems, tools, and technologies.
- Commitment to honesty, integrity, confidentiality, and ethical business practices.
- Positive, collaborative attitude and commitment to achieving team and organizational goals.

Preferred Qualifications

- Experience with SQL, data querying, or business intelligence/reporting tools.
- Experience in the healthcare industry, particularly medical billing, coding, healthcare administration, revenue cycle management, or related areas.
- Experience developing dashboards, performance reports, or other data visualization tools.
- Experience working directly with strategic or enterprise-level clients.
- Experience presenting analytical findings and recommendations to senior leadership or external stakeholders.
- Experience supporting client implementations, program enhancements, process improvement initiatives, or complex account requirements.

Physical Demands & Work Environment

- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

We’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Additional health support, including telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
- Paid Time Off (PTO) and Sick Leave to support work-life balance
- Team members receive nine paid holidays plus two floating holidays
- Opportunities for advancement in a company that supports personal and professional growth
- A challenging, stimulating work environment that encourages new ideas
- Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
- A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.