About this role

Position Summary:

Under general supervision and reporting to the Vice President of NDT and Metrology Services, the the Lab Manager is responsible for the overall leadership, operation, quality, and profitability of the Metrology (CMM inspection) and Non-Destructive Testing (NDT) laboratory. This position ensures compliance with customer requirements, industry standards, accreditation requirements, and company quality objectives while managing personnel, equipment, workflow, and continuous improvement initiatives. The Lab Manager serves as the primary customer-facing point of contact for all service related activities in the Lab.

Essential Functions:

The essential functions include, but are not limited to the following:

- Direct daily laboratory operations to ensure efficient scheduling, workflow, and resource utilization.
- Oversee and Supervise all Lab Metrology, Dimensional inspection, CMM Inspection/Programming, and NDT; services and personnel.Monitor turnaround times, productivity, and customer delivery performance.
- Develop and implement operational procedures and best practices.
- Manage laboratory budgets, expenses, and capital equipment investments.
- Ensure measurement uncertainty and traceability requirements are maintained.
- Lead resolution of technical measurement challenges and customer inquiries.
- Ensure compliance with applicable aerospace and customer industry standards
- Maintain technician certifications and qualification records.
- Support audits and customer reviews of Metrology, CMM and NDT processes.
- Ensure calibration and preventive maintenance programs remain current.
- Maintain laboratory accreditation requirements and documentation.
- Establish performance goals and conduct employee evaluations.
- Recruit, train, mentor, and develop technical staff.
- Promote a culture of safety, quality, accountability, and customer service.
- Interface with customers to understand technical requirements and provide solutions.
- Assist with quotations, project planning, and capability assessments.
- Support new business opportunities and strategic growth initiatives.
- Present technical findings and recommendations to customers and management.
- Perform other related job duties as required

Knowledge:

Skills:

- Aerospace accreditations such as NADCAP and AS9100
- FAA, EAR, and ITAR standards and regulations
- Aerospace NDT methods and certification requirements in accordance with NAS 410
- Hexagon and ZEISS equipment and programming
- GD&T (ASME Y14.5).
- Aircraft Parts and Material Conformity Inspections
- OSHA and all Regulatory safety requirements
- MS Office
Abilities:
- Ability to work as an effective team member as well as grow a team
- Establish and maintain effective working relationships
- Pass pre-hire background check including credit screening

Experience/Education:

- Bachelor’s degree in engineering, Engineering Technology, Physical Sciences, Quality, or related technical discipline preferred. Equivalent combination of education and experience may be considered.
- 7+ years of experience in Metrology, Dimensional Inspection, Quality Assurance, or NDT
- 5+ years in an Aerospace Service-related Industry
- 5+ years of Supervisory or Management experience.
- Working knowledge and experience with inspection methods, techniques, and protocols
Licenses, Certificates & Other Requirements:
- US citizenship required.
- Fluent English – reading and writing is required
- Pass pre-hire background check including MVR screening
- Pass Pre-hire Drug Screening
- Reliable transportation - must have current/active drivers' license and auto insurance
WORKING CONDITIONS
Productivity : Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
Mobility: Incumbents are required to participate in assigned physical activities which may include light lifting and sitting for prolonged periods of time.

Vision : Vision sufficient to read printed documents, computer screens, and observe behavior of others.

Environment: Typical manufacturing plant conditions, directly working Quality management team, working with the ADR team, and external customers.

Other Factors: Typical hours worked are Monday – Friday from 8:00 a.m. – 5:00 p.m. Incumbents may be required to work occasional extended hours and weekend overtime.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk (approximately 1-2 miles a day); sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Employee will occasionally drive long distances to and from various suppliers as needed. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to high.
BENEFITS:

- 12 days paid vacation first year, increasing with service years
- 10 days paid sick time
- 11 paid holidays
- Healthcare insurance available: Medical, dental, vision, STD, LTD, critical illness, life insurance for self and dependents
- Champ Plan Wellness and Health Free to employees working minimum 20 hours/week with anticipated $30k/annual earnings
- Participation increases net take home pay $$$ in most instances
- Free wellness initiatives
- Free tele-health
- Free and discounted RX
- Auto enrollment (unless tax elections result in negative impact)
- Eligible on the 1st of the month following 30 days of continuous employment
- requires monthly 10-minute wellness activity participation

- 401k retirement savings with match Eligible on the first (1st) of the month following 90 days of continuous employment
- 100% match of 1st 3% contribution
- 50% match of next 2% contribution
- IMMEDIATE VESTING

- Company-provided cell phone, laptop, mobile wi-fi (for business use only)
- Regular Hourly rate for travel time
- Direct Pay Travel arrangements for flights, hotels and rental cars
- Travel Reimbursements direct deposited with each payroll Federal rate Mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
- Per diem reimbursements for meals and incidentals
- Overnight trips - Up to $75
- Leaving home after 4 pm $40

- Federal rate mileage reimbursement (.67/mile 2024) when driving personal vehicles on company business
- Direct Pay Travel arrangements for flights, hotels and rental cars
- Travel Reimbursements direct deposited with each payroll Per diem reimbursements for meals and incidentals
- Overnight trips - Up to $75
- Leaving home after 4 pm $40

- $1500 EMPLOYEE REFERRAL BONUS Initial $750 paid upon hire of qualified referred employee (rehires excluded)
- Additional $750 paid upon referral’s full completion of 90 days’ employment

Company Overview

TRIGO ADR Americas is the leader in the Aerospace & Defense Industry providing global Supplier Delivery Assurance, Supplier Development and Quality Management Services. Trigo provides a fully integrated service solution to optimize Supplier performance through an embedded “boots on the ground” business model to drive systemic changes that enhance Supplier Quality and Supplier Delivery performance. We work as an extension of our Customers to build and maintain supplier and customer collaboration to ensure improved results and provide visibility throughout the supply chain. Trigo’s team of dedicated Delivery Assurance Specialists, Supplier Development Specialists, Supplier Quality Engineers and Program Managers support hundreds of Customers and are deployed to thousands of Suppliers worldwide focused on achieving On-Time and On-Quality Delivery results.

TRIGO ADR Americas is an Equal Opportunity Employer , including disabled and veterans, and may require US Citizenship for employment on certain defense contracts subject to ITAR restrictions. All qualified candidates will receive consideration. Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, gender identity, genetic information, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors.