About this role
Why us?
Hilton Denver City Center is In the Heart of Downtown Denver. Our business is about people serving people, and our team members are the heart and soul of our hospitality. Whether team members are just starting on their journey or looking for the next step in their careers, Hilton is prioritizing opportunities for team members to take their jobs and turn them into lifelong careers.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. This is more than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
The Hotel is a half-mile from the Colorado Convention Center, Larimer Square, Coors Field and the Denver Performing Arts Complex. Just a block from our hotel is 16th street, a popular stretch for dining, nightlife and shopping. Enjoy dining and drinks at Prospect’s Urban Kitchen and Bar, our on-site restaurant.
Job Overview
Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.
Responsibilities
- Patrol all areas of the property including outside parking lots on a regular basis.
- Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
- Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
- Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
- Complete the necessary security forms to document losses of property or personal injury to guest or associate.
- Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
- Conduct investigations of security incidents.
- Enforce the 'No Solicitation Policy' of the property.
Qualifications
Education/Formal Training
High school education or equivalent experience.
Experience
Minimum two years prior experience in loss prevention.
Knowledge/Skills
- Current CPR and First Aid certification; good communication skills, ability to recognize drug and alcohol abuse.
- Ability to communicate through a portable radio. May require a second language.
- Excellent hearing required to communicate with guests, employees, managers, use radio.
- Excellent vision required for emergencies, visual safety inspections.
- Excellent speech communication skills required to communicate with guests, employees, managers, use radio Excellent comprehension and literacy required to complete reports, logs.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting, pushing, pulling, carrying: May be necessary to carry people or equipment in emergency situation.
- Bending/kneeling would be necessary in administering CPR and First Aid.
- Mobility -would be necessary 100% of the time in responding to emergencies and patrolling the building.
- Continuous standing -would not be standing in one place for any extended length of time. Uses stairs in responding to fire alarms -no elevators.
- No driving required.
Environment
Work inside 85% of shift, 15% of shift. Abnormal temperatures -summer 110 degrees; winter -10 degrees.
Benefits
- Employee Referral Program - $500 to $1000 based on position!
- Free Monthly RTD EcoPass- Full time Only
- Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
- Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
- Paid time off for Vacation, Sick days and Holidays (FT Employees)
- A fun work environment that encourages individuality, recognition, growth & development
## Salary
USD $21.00 - USD $21.00 /Hr.