About this role
When you work at The Forum, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
The Forum is recruiting for a hospitality focused Sales Counselor to join our team! This position is responsible for working with the Director of Sales & Marketing to successfully build occupancy thru sales and move ins. Supports the Director of Sales & Marketing in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals.
Employment Type : Full Time
Salary Range : $ 70,886- $ 94,515
Why You'll Love Working Here
- Medical, Dental, and Vision insurance; HSA and FSA options
- Life and Disability coverage (basic and voluntary)
- Voluntary Accident, Critical Illness, Identity & Fraud Protection, and Pet Insurance
- Competitive benefits and 401(k) with company match
- Referral Bonus Program - Up to $500 per referral!
- Generous PTO, Paid Holidays and Bereavement Leaves
- Employee Assistance Program & a Safe and clean work environment
- Birthday Celebration, Service Tenure Awards and Monthly Employee Engagement Activities
- Career Advancement Opportunities
- Tuition Reimbursement Program
- A warm, engaging, and mission-driven workplace where your impact truly matters
- Opportunity to make a meaningful impact on residents' lives
Here are a few of the daily responsibilities of a Residency Counselor:
- Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that result in generating sufficient qualified inquiries to meet move-in goals.
- Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs.
- Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
- Conduct tours of the property. Able to effectively overcome objections and ask for the sale.
- Conduct personal follow-up with variety of prospects. Able to identify and make recommendations for addressing objections/needs.
- Complete paperwork and data entry into the lead management system on a daily basis.
- Keep up-to-date on competition including their strengths and weaknesses. Identify ways to overcome any objections.
- Actively participate in any in-house marketing events.
- Actively participate in generating resident and prospect referrals
- Actively participate in any community outreach efforts.
Here are a few of the qualifications we need you to have:
- Bachelor’s degree (emphasis in sales/marketing preferred).
- Two years’ experience in marketing/sales.
- CA Real Estate License
- One year experience in senior housing or healthcare-related field.
- One year experience in hospitality preferred.
If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!
EEO Employer