Senior Manager, Change Management

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The Senior Manager Change Manager is the BU Change Manager Leader, owning the firmwide process or organizational change management (OCM) across the Firmwide Digital Group (FDG). Operating within a federated change management model, this Senior Manager sets the standard for how change is planned,
communicated, measured, and adopted across all Business Units (Tax, A&A, Consulting, Business Management and Internal Firm Services), ensuring change management is BU-specific, tailored by impacted persona, and connected to both BU and firmwide initiatives.

This role owns the firmwide OCM framework, governs the release communications process and its associated roles and responsibilities, and provides direct leadership and coaching to the individual BU Change Managers (one per BU). Working alongside the BU Digital Lead, BU Leadership Teams, Project
Managers, and Internal Communications, the BU Change Manager Lead drives consistent, high-quality change management that delivers the right information, to the right stakeholders, at the right time — while removing the confusion, duplication, and communication overload that undermine adoption.

Job Responsibilities

- Serves as the firmwide OCM process owner, defining, maintaining, and continuously improving the change management framework, standards, templates, and cadences used across all Business Units.
- Leads and coaches the federated network of BU Change Managers (one per BU), setting expectations, providing direction and quality oversight, and ensuring consistent application of the OCM methodology across Tax, A&A, Consulting, and Business Management.
- Governs the FDG release communications process and its roles and responsibilities (RACI), clarifying who is responsible for providing updates to each audience and eliminating confusion, duplication, and conflicting messaging across BUs.
- Consolidates adoption metrics/KPIs, roadmap, communication and training calendar information into a streamlined, digestible communication approach on a regular cadence, reducing update overload for key audiences and protecting capacity for higher-value change management activities.
- Partners with the FDG on release planning to ensure all projects across the firm are tracked, and that quarterly release announcements and project-specific updates are coordinated and cascaded across BUs.
- Tailors change management by persona (e.g., Partners and Non-Partners) and by BU, ensuring communications and adoption efforts connect BU initiatives to firmwide priorities and organizations.
- Leads the measurement of change management effectiveness across BUs, tracking adoption and KPIs, escalating risks, and developing solutions to rightsize efforts as necessary.
- Collaborates closely with Internal Communications to align and cascade messaging with key stakeholder groups (e.g., Partners, employees, departments, BU Leadership Teams).
- Supports the alignment and cascading of roadmap updates to BU and firmwide leadership, including summary updates that help leaders align and communicate change to their teams.
- Identifies and drives resolution of firmwide and BU-level change management gaps, formalizing governance between Firmwide and BU levels where inconsistencies exist.
- Maintains a broad knowledge of current and emerging business processes, system architecture, and the FDG project portfolio to develop solutions consistent with business objectives.

Requirements

- Bachelor’s degree in Business Management, Communications, related major or equivalent work experience
- Minimum of 7 years’ experience managing business projects/programs/portfolios, including experience leading or owning an organizational change management function or program
- Minimum of 7 years’ work experience managing communication plans, business projects, organizational change management, business process analysis, transformation, and/or project management
- Experience establishing and governing change management standards, RACI models, and communication processes across multiple teams or business units
- Experience leading, coaching, or providing oversight to other change management, project management, or communications practitioners
- Experience working with a dispersed organization and team, ideally across multiple business units
- Experience with Smartsheet and Workfront are a plus
- Knowledgeable about Professional Services Organization operations and technologies and preferably has experience in the Accounting or Financial Services industry
- Lean Six Sigma, Design Thinking Certification, PMP, or a recognized change management certification (e.g., Prosci) preferred
- Exposure to RPA, AI, or data analytics and ability to identify opportunities for improvement using specific capabilities
- Ability to communicate effectively and influence at all levels across the firm, including with Partners and BU Leadership Teams; developing presentations, conducting workshops, and hosting recurring progress meetings
- Comfortable working in a fast paced and ambiguous environment; ability to identify and drive solutions using creativity and a willingness to try unproven ideas

"Armanino" is the brand name under which Armanino LLP and Armanino Advisory LLC, independently owned entities, provide professional services in an alternative practice structure in accordance with law, regulations, and professional standards. Armanino LLP is a licensed independent CPA firm that provides attest services, and Armanino Advisory LLC and its subsidiary entities provide tax, advisory, and business consulting services. Armanino Advisory LLC and its subsidiary entities are not licensed CPA firms.

Armanino provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Armanino expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino employees to perform their job duties may result in discipline up to and including discharge.

Armanino does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.

Certain states require us to disclose the pay range and benefits summary for job openings. The compensation range for this position: $169,300 - $199,200. Compensation may vary based on skills, role, and location. Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

Armanino has a robust offering of benefits, including:

- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.