About this role
Description
Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey until your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is the right team for you. As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.
The Hub Delivery Partner (Hub Delivery) team is responsible for managing and growing the network of micro-entrepreneurs (mom and pop stores) with independent contractors that power Amazon last mile delivery service. Our partners work from their stores and are assigned packages that can be deliver close to their stores. This team charts the strategy and plan to build Hub Delivery capacity and flexibility across the delivery network in the country.
Key job responsibilities
Support Hub Delivery operations, ensuring the quality, compliance, capacity, and execution standards of the program.
Monitor key operational metrics and identify performance gaps, risks, and improvement opportunities across delivery stations and Hub Delivery Partners.
Ensure operational control of the program through regular follow-up on package volume, backlog, adherence, capacity, and partner execution.
Support the growth and expansion of the Hub Delivery program by ensuring operational readiness, sufficient capacity, and proper implementation of new initiatives.
Manage the performance of more than 1,000 Hub Delivery Partners and support the execution of thousands of daily package deliveries.
Lead and supervise a team, managing staffing, workload distribution, productivity, attendance, and individual performance.
Develop team members through regular one-on-one meetings, coaching, feedback, career discussions, and development plans.
Coordinate with field teams, delivery stations, and central stakeholders to resolve operational issues and maintain consistent execution across the network.
A day in the life
The Hub Delivery Specialist drives the relation and communication with legal and tax team to ensure requirements and controlling all the micro-entrepreneurs, that are interested in joining Amazon program are met. The Hub Delivery Specialist leads the analysis on quality and inventory metrics that affect directly to the customer’s satisfaction, providing visibility of the partner’s performance. The person on this position requires strong skills in qualitative and quantitative analysis to deep dive into the delivery standard metrics, implement actions and initiatives that help to improve the performance of the HDP program and achieve program goals.
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- 1+ years of employee and performance management experience
- Speak, write, and read fluently in English
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.