Clinic Site Supervisor - Medical

At ACHC, we are committed to improving the health and well being of our communities. As a Federally Qualified Health Center and licensed primary care clinic, we provide comprehensive medical and dental services, along with specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. With clinics located across Fresno, Kings, and Tulare counties, our team works together to deliver accessible, high quality care to every patient.

SUMMARY

The Supervisor provides frontline leadership for a designated functional team within the clinic. This role manages daily workflow, monitors productivity and quality, enforces policy compliance, and provides real time coaching and support. The Supervisor acts as a support to the Site Manager/Clinic Operations Manager, ensuring team performance aligns with organizational standards. This role may supervise a single site or support the Site Manager at larger or multi site locations. Minimal travel required.

RESPONSIBILITIES

Operational Leadership & Workflow Management

- Oversee daily workflow for the assigned team to ensure timely and accurate completion of duties.

- Assign tasks, set priorities, and adjust workloads to maintain operational efficiency.

- Ensures accurate documentation, billing, and records management.

- Monitor productivity, service quality, and task execution; provide immediate feedback.

- Escalate operational concerns or barriers to the Site Manager/Clinic Operations Manager promptly.

Staff Leadership & Performance Management

- Provide daily coaching, support, and directions to team members.

- Assist with onboarding, training, and skill development.

- Address minor disciplinary issues and performance gaps, escalating larger concerns to the Site Manager/Clinic Operations Manager.

- Participate in scheduling, coverage coordination, and timecard approval in collaboration with the Site Manager/Clinic Operations Manager.

- Participate in performance evaluations and provide constructive feedback to team members in collaboration with the Site Manager/Clinic Operations Manager.

Communication & Staff Support

- Serve as a liaison between team members and the Site Manager/Clinic Operations Manager.

- Lead daily huddles; communicate workflow changes, updates, expectations, and organizational priorities.

- Support patient service needs within the teams scope and assist with immediate service recovery as needed.

Compliance, Safety & Quality

- Ensure team adherence to clinic policies, HIPAA, HRSA, OSHA, and health plan requirements, and all federal and state regulatory standards.

- Identify compliance gaps and immediately alert the Site Manager/Clinic Operation Manager to risks or incidents.

- Support employee and patient safety and contribute to maintaining the environment of care.

- Maintain Emergency Management readiness and support related preparedness activities.

- Support completion of required training and proper documentation within the team.

Financial & Resource Stewardship

- Monitor routine supply use within the site and report shortages and ordering needs.

- Support cost-conscious resource utilization; identify inefficiencies and recommend improvements.

Facility, Vendor & Environmental Coordination

- Report facility, environmental, equipment, or vendor-related issues to the Site Manager/Clinic Operations Manager/Facilities.

- Help monitor the cleanliness and readiness of teamwork areas.

Process Improvement & Implementation

- Support implementation of new workflows and initiatives by training team members and monitoring adherence.

- Recommend improvements that increase team efficiency, quality, or service levels.

Administrative Duties

- Review and reconcile daily deposits (cash/check) and ensure accuracy.

- Manage email and calendar priorities; respond promptly to messages and calls.

- Schedule and lead monthly team meetings.

- Assist with monitoring key performance indicators, quality metrics, patient satisfaction, and other team metrics.

Other Duties

- Maintain confidentiality of sensitive information.

- Assist with documentation and team-specific procedures as directed.

- Perform other duties as assigned.

Qualifications

Education & Experience
High school diploma or equivalent required; associates degree preferred.
Minimum 2 years of experience in a medical office or clinic setting.
Prior supervisory or lead experience strongly preferred.

Skills & Attributes
Knowledge of healthcare compliance standards.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in EHR systems and Microsoft Office Suite.
Ability to lead by example and foster an inclusive environment.
Commitment to patient-centered care and continuous improvement.

PHYSI CAL/COGNITIVE REQUIREMENTS

The physical and cognitive demands listed below represent essential functions of this position and are required with or without reasonable accommodation:

- Hearing: Sufficient to engage with patients and staff in person and by telephone.

- Speaking: Clear verbal communication to convey medical and operational information.

- Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.

- Cognitive Abilities: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

- Motor Function & Mobility:

Ability to move within the work environment to complete tasks and interact with others.

- Occasional lifting and carrying of items up to 10 pounds without assistance.

- Frequent standing, sitting, bending, reaching, and other movements typical of a standard workday.

- Regular use of hands and fingers for typing, writing, operating tools or equipment, and handling materials.

- Some pushing and pulling required during daily tasks.

BENEFITS

- 403(B) matching

- Medical Insurance

- Dental Insurance

- Vision Insurance

- Life Insurance

- Paid Holidays

- Vacation Pay

- Sick Pay