About this role
IT Support Specialist (Remote, USA)
Location: Remote, USA
Employment type: Contract
Indicative rate: $33–$43/hr
We are seeking IT Support Specialists to provide exceptional technical support in a remote environment. In this role, you will assist users with hardware, software, and network issues, ensuring a seamless technology experience. You will be responsible for troubleshooting and resolving a variety of technical problems, managing user accounts, and providing support across both Mac and Windows platforms. This position is ideal for individuals who are passionate about technology and enjoy helping others.
Core skills
- Desktop Support
- Help Desk
- Technical Troubleshooting
- Mac Support
- Windows Support
- Active Directory
- Network Troubleshooting
Required qualifications
- 2+ years of IT support experience
- Experience with Mac and Windows environments
- Proficiency in troubleshooting hardware and software issues
- Familiarity with Active Directory for user account management
- Strong communication skills for user support
- Ability to work in a fast-paced environment
Preferred qualifications
- Experience with Microsoft 365
- Knowledge of POS systems
- Familiarity with ticketing systems
- Certifications in IT support (e.g., CompTIA A+)