IT Operations Manager

Company Introduction

At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality.

We are seeking an experienced, hands-on IT Operations Manager to join our team. This role focuses on managing enterprise-wide infrastructure with an emphasis on identity and access management (IAM), system reliability, and workflow automation. Your scope spans corporate IT — offices, data center, endpoints, and SaaS — while also playing a supporting role in our autonomous trucking operations. You will lead a small IT team while remaining an active individual contributor — owning escalations, driving projects, and setting technical direction. The ideal candidate thrives in a fast-moving environment where they can build scalable processes, mature our security posture, and directly shape how IT operates as the company grows.

Key Responsibilities

- Design, implement, and maintain robust, scalable enterprise infrastructure

- Ensure high availability and reliability of critical infrastructure and business systems

- Monitor and maintain IT systems for optimal performance, uptime, and security

- Manage system updates, patching, and software deployment to keep environments secure and current

- Drive continuous improvement of ITSM tooling and workflows to increase efficiency and service quality

- Develop, implement, and manage comprehensive IAM strategies and workflows, including RBAC, JIT access, and PAM

- Continuously mature the MDM program — refine enrollment workflows, compliance policies, and configuration baselines as the fleet and workforce scale

- Automate repetitive IT workflows and processes to improve efficiency and reduce manual effort

- Lead, mentor, and develop a team of IT support and systems engineers, including performance reviews and growth plans

- Set team priorities and manage workload distribution across projects, tickets, and on-call rotation

Required Qualifications

- 5+ years of IT operations experience, including 2+ years leading or mentoring a team

- Hands-on experience administering an enterprise identity provider (Okta, Entra ID, or similar) — SSO/SCIM integrations, lifecycle automation, and authentication policies

- Proven experience managing a SaaS application portfolio, including licensing, provisioning, and spend optimization

- Strong scripting/automation skills (Python, PowerShell, or Bash) with API-driven integration experience

- Experience with MDM platforms (Jamf, Intune, or similar) across macOS and Windows fleets

- Familiarity with security compliance frameworks (ISO 27001, SOC 2) and supporting audit readiness

- Experience managing virtualization platforms (Proxmox, VMware, or similar), including provisioning, resource allocation, and lifecycle management

- Experience administering enterprise storage systems — high-performance/HPC storage a plus, or solid grounding in corporate NAS/SAN environments

Preferred Qualifications

- Deep Okta administration experience or Okta certification

- Experience with NetBox or similar IPAM/DCIM tooling

- Working knowledge of network security concepts (segmentation, firewalls, VPN)

- Exposure to Kubernetes and GPU compute environments