Independence and Wellbeing Facilitator

- Suffolk County Council
- Address: Endeavour House, Ipswich, IP1 2BX - Onsite
- Salary: £29,542 per annum (pro rata for part time)
- Hours: 37 hours per week - Flexible working options available

Posts available:

Post 1: Fixed Term or Secondment for up to 12 months, as maternity cover

Post 2: Permanent

Do you thrive on helping others? Are you passionate about adult social care and making a real impact in the Suffolk community? If so, we want to hear from you!

Customer First is looking for motivated and dedicated Independence and Wellbeing Facilitators to join our growing team.

Reimagine the possibilities.

Your role and responsibilities

As an Independence and Wellbeing Facilitator, you will play a key role in supporting customers to maintain their independence and wellbeing. You will identify the most appropriate pathway for each customer's journey, provide advice and guidance, and connect people with the support and services they need.

In this role, you will:

- provide advice and guidance to customers and carers about their rights, available options and sources of support, while assessing eligibility in line with current legislation and policy.
- work in line with Suffolk's Heart of Care approach, demonstrating a commitment to making a positive difference to the lives of Suffolk residents.
- champion the use of Assistive Technology and Digital Care solutions to promote independence and improve outcomes.
- apply a strengths-based approach and work within the Signs of Safety framework.
- manage your own workload effectively, prioritising tasks and meeting deadlines while contributing to team objectives.
- share knowledge and best practice with colleagues to support team learning and development.
- complete a range of assessments and referrals, including carers' assessments, digital technology referrals and packages of care.

You will need:

We're looking for someone who is passionate about supporting people, providing excellent customer service and working collaboratively with colleagues and partners.

You will have:

- a strong understanding of customer service principles and experience delivering high-quality support.
- the ability to analyse information, solve problems and make informed decisions.
- excellent teamwork skills and the ability to work towards shared goals.
- knowledge of local services and providers, enabling you to connect people with the most appropriate support.
- strong communication and interpersonal skills, with the ability to engage confidently and sensitively with people who may be vulnerable, distressed or under pressure.
- the ability to build and maintain effective working relationships with colleagues and stakeholders.
- good IT skills and confidence using a range of digital systems and technology.

You can view a full list of requirements in the Job and Person Profile (JPP) , which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

Customer First and the Intervention and Prevention Team are committed to delivering a high-quality service that supports people to live independently and achieve positive outcomes. We work collaboratively, supporting one another and sharing knowledge to ensure the best possible experience for our customers.

Our team brings together colleagues with a wide range of skills and experience, creating an inclusive environment where learning and development are actively encouraged. You'll receive ongoing support from fellow Independence and Wellbeing Facilitators, Team Leaders and the Team Manager, with opportunities to develop your skills and progress your career.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk) .

For more information

Please contact Katie Edwards (she/her) for a casual conversation. You can reach her by emailing [email protected]

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (docx) .

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx) .

- What skills, knowledge and personal qualities do you have that would enable you to be successful in the role of Independence and Wellbeing Facilitator?
- This role involves regular telephone contact with customers, carers and professionals. What approach would you take to ensure effective, professional and supportive communication during these conversations?
- Please describe a time when you managed a challenging or difficult conversation. What was the situation, how did you approach it, and what was the outcome?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page .

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at  [email protected] or  03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages .

Closing date:  11.30pm, 4 October 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid