Innovation & Transformation Manager

Ford Business Solutions (FBS) is a global organization providing centralized, high-value support across key business areas, including Marketing & Sales, Finance, Aftersales, HR, Customer Relationship Centers, Ford Credit, and Enterprise Technology. Operating as Centers of Expertise in a highly dynamic, global environment, our teams combine deep business acumen with cross-functional collaboration to deliver impactful results worldwide.

The Innovation Manager is a pivotal, highly visible role designed to fast-track FBS’s digital transformation journey. You will act as a key promoter and facilitator for our innovation and efficiencies strategy.

In this role, you will bridge the gap between business operations and technical delivery. You will serve as a strategic translator—identifying opportunities for automation, Artificial Intelligence (AI/ML), AI Agents, Robotic Process Automation (RPA), and Low-Code/No-Code (LCNC) solutions. You will translate business needs into technical specifications for development teams (e.g., in India), coordinate testing, generate organizational efficiencies, and lead a virtual community of practice to promote creativity, uplift digital literacy, and accelerate process simplification across FBS.

- Strategic Vision: Ability to translate emerging technological trends (e.g., AI/ML, AI Agents, Low-Code/No-Code) into actionable business strategies.

- Product Management Mindset: Proven experience in managing digital initiatives, defining user stories, managing backlogs, and delivering user-centric digital solutions.

- Conceptual Tech Savviness: Strong conceptual understanding of what AI/ML, LLMs (Large Language Models), RPA, and LCNC platforms (e.g., Microsoft Power Platform) can achieve, with the ability to advise business teams on the best tools for their needs; knowledge of coding or software development is a plus.

- Continuous Improvement: Familiarity with continuous improvement methodologies (Lean, Six Sigma, or Agile frameworks).

- Bridge Builder & Communicator: Exceptional interpersonal and communication skills. Proven track record of acting as a liaison between non-technical business stakeholders and technical developers/IT teams (especially in cross-cultural, global, or offshore contexts).

- Change Management & Facilitation: Passion for coaching, mentoring, and building communities of practice. Ability to influence and drive cultural transformation.

- Independent Drive: Highly self-motivated, with the ability to manage multiple priorities, drive initiatives forward autonomously, and navigate ambiguity.

- Language Proficiency: Fluent in English, with excellent presentation skills suitable for executive leadership.

- Education: Bachelor’s or Master’s degree in Engineering, Business Intelligence, Business Information Systems, Project Management, or a related field (or equivalent practical experience).

Preferred Experience

- Prior experience working within a Shared Services, Global Business Services (GBS), or corporate global environment.

- Experience in leading change management, digital literacy programs, or internal innovation and creativity campaigns.

- Experience collaborating with offshore development teams (experience with teams in India is a significant plus).

Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status.

Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply!

We thank all candidates for their interest, but only those selected for an interview will be contacted.

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