About this role
Duties to include, but are not limited to:
- Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
- Maintain high level of customer satisfaction rate across all channels
- Escalate time sensitive orders appropriately within timely manner
- Clearly relay relevant information when escalating enquiries
- Continued development and improvement of customer service level
- Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
- Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
- 1+ year experience in delivering awesome customer experience results
- Perfect written and verbal communication skills. Your English needs to be exceptional.
- Adapt to the Showpo TOV within the business and towards customers
- Adaptable, flexible and able to work autonomously and unsupervised
- Typing speed > 60 words per minute
- Experience in online retail, e-Comm and CRM platforms (we use Zendesk)