Operations Leader., Thailand

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What you will do:

Reporting to the Country Leader, this role is accountable for the end-to-end operations Delivery performance, Operations excellence within Thailand , covering installation, retrofit, major complex projects and services.

The primary responsibility is to own and drive country-level performance across:

- Project and Service Delivery Execution Excellence (Projects and service obligations delivered safely, on time, on budget, and with quality)
- Project and Service Operations Excellence (Governance, processes, PMO, reporting, and continuous improvement)

This role acts as the single point of accountability for project and services outcomes in Thailand , ensuring alignment with APAC standards while addressing local execution realities.

How you will do it:

1. Delivery Execution Excellence

Pre-Bid & Sales Support

- Partner with Sales and Solution teams to: Review opportunities, validate execution strategy, and assess delivery risksEnsure proper risk quantification and contingency planningEnforce compliance with Pre-Bid governance and checklists
- Provide country-level execution insights to improve bid quality and win strategy

Project Handover (TG1–TG2)

- Ensure robust Sales-to-Operations handover
- Identify and escalate any commercial, technical, or scope gaps before execution start
- Confirm readiness of project teams, resources, and plans

Planning Phase (TG3)

- Ensure high-quality project and service baselines across: Cost, schedule, scope, and resources
- Drive early identification and escalation of risks
- Ensure proper registration in Risk & Opportunity frameworks

Execution Phase (TG4)

Drive consistent execution excellence across all projects by focusing on:

- Procurement and supply chain performance
- Subcontractor and vendor management
- Project management rigor and governance
- Contract and commercial risk management
- Stakeholder and customer management
- Variation / change order capture and conversion

Additionally:

- Perform independent review of “Cost-to-Go” adequacy
- Identify risks and drive mitigation actions
- Ensure disciplined risk communication and escalation
- Manage robust capacity planning of field technicians to deliver service demand across both recurring and non-recurring revenue – optimizing productivity and utilization.

Close-Out Phase (TG5)

- Ensure complete and high-quality project closure: Lessons learned captured and institutionalizedPunch lists closedDocumentation completed and archivedWarranty and service handovers executed

2. Operations Excellence (Country PMO Leadership)

- Lead and institutionalize Project Management governance framework in Thailand
- Ensure consistent application of: Toll Gate processesProject review cadence (monthly, quarterly)Risk & Opportunity managementKPI tracking and reporting standards
- Own country-level PMO capabilities , including: Process standardization and continuous improvementTemplates, tools, and reporting systemsProject data quality and visibility
- Drive: Pipeline visibility and forecasting accuracy Consistent reporting to APAC leadershipData-driven decision-making
- Lead Lessons Learned and best-practice sharing across projects

3. Performance & Financial Accountability

- Own country-level project and service performance, including: Revenue and billing performanceGross margin, secured order margin and general margin improvementCash flow and working capitalVariation order capture and conversionRecurring and non-recurring service revenue
- Drive continuous improvement in: Margin slippage reductionOn-Time Delivery (OTD)Forecast accuracyPSA Service contract base growth

4. Leadership & People Development

- Lead, coach, and develop Project Managers and delivery teams
- Build a high-performance project and service delivery culture in Thailand
- Provide technical, commercial, and leadership guidance
- Develop succession and capability pipeline
- Foster strong collaboration with: SalesFinanceProcurementRegional/APAC teams

5. Stakeholder Management

- Serve as the key escalation and leadership interface for: CustomersSenior managementRegional stakeholders
- Communicate effectively with C-suite and senior clients
- Build strong customer relationships to drive satisfaction and repeat business

Key Performance Indicators (KPIs)

- Safety (EHS) performance
- # of Quality Issues on site
- On-Time Delivery (OTD) of projects, services and parts.
- Financials : RevenueGross MarginBilling & Cash Collection
- Operational Excellence : Governance compliance (Toll Gates, reviews)Forecast accuracyRisk management effectivenessCapacity management and productivity of field labor
- Continuous Improvement : Margin slippage reduction (YoY)Variation order improvement (YoY)
- Customer Satisfaction (NPS)

What we look for:

- 15+ years of Project Management / Project/Service Delivery experience Preferably in large, complex projects (e.g.  EPC for Data Centers, infrastructure, industrial or commercial builds)
- Proven experience in: Leading country or business unit delivery teams Managing both execution and operational governance
- Strong expertise in: Project delivery frameworks and governance (PMP preferred)Service deliveryCommercial and financial managementContract risk management
- Tertiary qualification in: Engineering, construction, or related discipline
- Key competencies: Strong leadership and people management skillsStrategic thinking with execution focusHigh accountability and ownership mindsetExcellent stakeholder and communication skillsStrong analytical and problem-solving abilityAbility to influence without direct authority (regional matrix)
- Language: English requiredThai strongly preferred
- Willingness to travel as required

What we offer:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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