About this role
Responsible for partnering with practice and operational teams with in-the-moment service recovery and assistance. If the practice and operations has attempted to assist that patient, but they needs additional resources, the Patient Experience Officer can be called upon to assist. In addition, they are a resource for information and additional enhancement to the experience of all SSMC visitors. On a continuous basis, the Patient Experience Officers gathers and provides feedback to management on trends in regards to the patient and family experience for quality improvement purposes.
Experience :-
Required:
• 2-4 years of relevant experience
Desired:
• Experience in a large Healthcare facility
Educational Qualification: Required:
• Bachelor's degree or equivalent in Business Administration or relevant field OR Diploma in relevant field with 3 years of additional experience
Desired:
• Master’s Degree or equivalent in Business Administration or any other relevant field