About this role
At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.
Here’s what that means for YOU:
- You’ll excel at what you do because you’re in a role that aligns with your skills and passions
- You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it
- We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.
If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.
Purpose of Role/Summary:
The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.
Main Activities and Responsibilities:
- Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments
- Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity
- Close qualified leads through outbound phone calls using effective sales techniques
- Promote new features, new promotions, and updates to existing clients to boost retention and loyalty
- Track and meet individual KPIs and performance goals
- Collaborate with internal departments to ensure smooth onboarding and client experience
- Perform other duties relevant to the scope of the role, as assigned
- Any other duties relevant to the role
Required Skills & Experience:
- 1+ year of experience in the financial industry OR
- 2+ years of experience in telesales or a sales-related role.
- Proficiency in English
- Excellent communication and interpersonal skills
- Strong sales and deal-closing ability
- Client-focused approach with high problem-solving capabilities
- Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage
- Comfortable with email, Excel, and using online platforms for communication and reporting
- Effective time management and organizational skills
- Creative thinking and a positive attitude
- Goal-oriented and self-motivated
- High energy and resilience under pressure
- Professionalism and accountability
- Team player with a collaborative attitude
Further Info:
- Working hours are 09:00 – 18:00 Monday to Friday
- The role is in MOMBASA, Kenya
- Friendly and fun working environment
- Paid annual leave entitlement
- A competitive compensation package which includes great benefits