New Business Support Executive & POS Servicing

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To support the administration and processing of new group insurance business and post-issuance policy servicing (POS), ensuring accurate policy setup, timely servicing requests, compliance with operational guidelines, and excellent customer service to clients, brokers, and internal stakeholders.

New Business Administration

- Review and verify group and individual insurance applications, enrollment forms, and supporting documents.

- Ensure completeness and accuracy of member data before policy issuance.

- Coordinate with Sales, Underwriting, Operations, Finance, and other stakeholders to facilitate policy issuance.

- Create and maintain policy and member records in the system.

- Prepare and issue policy contract, certificates, endorsements, and related documentation.

- Ensure all new business cases are processed within agreed turnaround times.

POS (Policy Owner Service) Support

- Deliver daily POS requests for group and individual policies, ensuring accuracy and compliance with service standards and TAT.

- Monitor and follow up on premium collections to ensure timely payments.

- Prepare and issue invoices, credit notes, premium adjustment reports, and related correspondence accurately and on time.

- Support User Acceptance Testing (UAT) for system, process, and product enhancements.

- Prepare assigned reports within agreed timelines.

- Contribute to customer onboarding journey improvements and process enhancements.

- Perform other duties as assigned by the Line Manager.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.