Customer Service

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

## Job Summary



## To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service located in Suzhou.

Responsible for working with the materials and planning teams in order to ensure on-time and efficient deliveries of final product, with zero downtime

What a typical day looks like:

- Create daily production schedules.
- Supervise that deadlines are met.
- Ensure efficiency in scheduling with CTB (Clear to Build) utilization.
- Liaise between the Material Account Manager and Program Teams on demand management.
- Work closely with production personnel on accountabilities and productivity issues.
- Plan efficient transaction of process with production personnel to ensure zero downtime.
- Ensure smooth transaction of manufacturing process to raw materials.
- Develop strategies and liaise with operational teams on capacity & equipment utilization.
- Work closely with operations to ensure smooth flow from raw material to final goods stage.
- Use knowledge and experience of process flow to provide a useful resource to Materials on ERP and business system issues.
- Provide training to staff members as required.
- Report key metrics as required.

The experience we’re looking to add to our team:

- Typically requires a Bachelor’s degree, preference in Engineering or equivalent
- Typically require a minimum of 5 years of related experience.
- Good at oral and written English.
- Have automotive industry experience is a plus.

What you’ll receive for the great work you provide:

·       Social Insurance

·       Life Insurance

·       Paid Time Off

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## Job Category
Global Procurement & Supply Chain

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).