SHVN-Customer Service-Jurong Island (Terminal)-Customer Service Coordinator

Help safeguard the products that the world depends on. At Stolthaven Terminals, we store and protect the chemicals, fuels and food-grade liquids that keep global industries moving with the highest standards of safety and quality, every day. Join us as a Customer Service Representative.

As the Customer Service Representative, you will act as a key liaison between terminal departments and customers, ensuring accurate order processing, effective communication, and up-to-date inventory records aligned with contractual agreements and quality standards.

At Stolthaven Terminals, we move today’s products for tomorrow’s possibilities. Through a worldwide network of state-of-the-art terminals with more than five million cbm of storage capacity, we look after chemicals, clean petroleum products, gases, vegetable oils, biofuels and oleochemicals on behalf of customers around the world. As a division of Stolt-Nielsen, a global leader in the logistics and distribution of bulk liquids, we sit at the centre of global liquid supply chains, the vital point where products arrive from sea, are safely stored, and are prepared for the next leg of their journey. We are committed to being the most respected storage provider in the world, delivering safety, quality and sustainability in everything we do.

What you will be doing

You will be responsible for managing the end-to-end customer service process for assigned customers, including initial order entry in line with contractual agreements and quality assurance policies, maintaining accurate inventories and files, and coordinating closely with Operations and the Inventory Supervisor to resolve discrepancies. Working under the guidance of the Customer Service Manager and in collaboration with other terminal departments, you will handle day-to-day customer communication, support audits, visits and meetings, and participate in regulatory, quality and job-enhancement training and reporting activities to continuously support service quality and compliance.

Key responsibilities

- Directly responsible for processing orders for assigned customers based on current agreements and quality standards and communication requests for the Operations Department. In addition, handles any after-hour issues that may arise and provides as a back-up Customer Service Representative.
- Establishes and maintains a working relationship with assigned customers and their representatives while keeping Customer Service Manager informed of any problems or potential problems that may create any alterations to quality procedures and communicate requests such as audits, visits and meetings to appropriate Departments.
- Responsible for completing and reporting month-end closing process per the established guidelines and determined timeframe. This includes maintaining accurate inventory numbers on customer tanks throughout the month and works in conjunction with the Inventory Supervisor to resolve discrepancies.
- Organizes and maintains files of assigned customer orders, completed and pending, as well as correspondence and updates desk reference manual as needed.
- Participate in any required regulatory, quality process, job enhancement, customer directed training or the preparing of special reports as required by the Customer Service Manager.

Qualifications

- Nitec/Higher Nitec/Diploma
- Possess minimum 2 (two) years of experience, preferably in the operational and customer service field
- Good communication, customer-focus, and teamwork skills
- Proficient in MS Office tools

What we offer

- A competitive salary and a performance-related bonus that reflect your contribution.
- Opportunities for professional development and continuous learning across a truly global company.
- A collaborative culture built on pragmatism, shared success, and the freedom to find solutions.
- The chance to work on meaningful, real-world challenges, from supply chain innovation to sustainable logistics.
- Good Flexible Medical Benefits for you and your family members.
- Company Transport is provided as designated pick-up point.

About Stolt-Nielsen

Stolt-Nielsen (SNL, Oslo Børs) is a global leader in the logistics and distribution of bulk liquids, with three core logistics businesses: Stolt Tankers, Stolthaven Terminals and Stolt Tank Containers. Together, they provide an end-to-end service, moving products by sea, storing them safely on land, and delivering them door to door by ISO tank container, connecting customers’ products from source to destination across more than 165 countries. We are also pioneers in sustainable land-based aquaculture (Stolt Sea Farm) and invest in adjacent opportunities aligned with our industries. Our values guide everything we do. We act pragmatically, collaborate for success, commit to go further, and create solutions: We move today’s products for tomorrow’s possibilities. www.stolt-nielsen.com

Equal Opportunity Employer Statement

Stolt-Nielsen is an Equal Opportunity Employer. All hiring and employment decisions are made without regard to race, colour, creed, religion, disability status, genetic information, pregnancy, citizenship status, marital status, sex/gender, sexual preference/ orientation, gender identity or expression, age, veteran status, national origin or ancestry, or any other status protected by federal, state or local law or regulation. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Disclaimer for recruitment agencies

We don't accept any unsolicited applications or CVs from recruitment and selection agencies.

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