Rooms Intern - Janu Tokyo

Location Overview
Join our team in Janu Tokyo. Janu Tokyo is the first chapter in our story. The only hotel within Tokyo’s Azabudai Hills––an area alive with creativity, exceptional bars, eateries and an affecting energy that inspires new kinds of joy.With 122 guest rooms, eight dining and entertainment venues and a 4,000 sqm wellness centre. Janu Tokyo provides a gateway to Tokyo’s best attractions, just steps away from the neighbourhoods of Roppongi and Toranomon.

Role

We are seeking a motivated, enthusiastic, and service-oriented Rooms Intern to join Janu Tokyo. This internship is ideal for a student who is passionate about luxury hospitality and eager to gain hands-on experience in Rooms operations within a modern luxury hotel environment. As a Rooms Intern, you will have the opportunity to learn and support daily operations across the Rooms Division, including Front Office and Housekeeping. Working closely with experienced hotel colleagues, you will develop practical knowledge of luxury hospitality standards, guest service, hotel operations, and effective communication while contributing to the smooth and welcoming experience of our guests. This internship provides an opportunity to build a strong foundation in hospitality through practical learning, teamwork, and exposure to the day-to-day operations of a contemporary luxury hotel.

Responsibilities

- Support the daily operations of the Rooms Division including Front Office and Housekeeping, as assigned
- Assist with welcoming and providing attentive service to guests in accordance with Janu Tokyo service standards
- Support Front Office colleagues with guest-related tasks, including check-in and check-out preparation, guest requests and other operational duties as appropriate
- Assist Housekeeping colleagues with maintaining guest rooms and public areas to the required standards of cleanliness, presentation and attention to detail
- Support the preparation and organisation of guest rooms and amenities
- Communicate effectively with other hotel departments to support smooth daily operations
- Follow hotel policies, procedures, safety standards and service standards at all times
- Maintain a professional appearance and demonstrate appropriate hospitality etiquette
- Actively participate in training and learning opportunities throughout the internship
- Demonstrate a positive attitude, teamwork, flexibility, and willingness to learn in a fast-paced luxury hospitality environment

Requirements

- Must be actively enrolled in an educational institution throughout the internship period.
- The internship must be a mandatory component of the student's academic curriculum and must have a duration of at least 6 months and no more than 1 year. In addition, the total internship period must not exceed 1/2 of the standard duration of the student's academic program.
- Must demonstrate an active learning mindset and a strong willingness to learn through the internship experience.
- Excellent communication skills.
- Advanced business-level English proficiency (CEFR C1 or higher).
- Business conversational level Japanese proficiency (CEFR B1 or higher).
- Basic PC skills, including proficiency in Microsoft Office applications and typing.
*Candidates with exceptional experience or skills may be considered even if they do not meet every point

Benefits

At Janu, our people are at the heart of everything we do. We offer a comprehensive benefits package designed to support your wellbeing, lifestyle, and professional growth.

- Employee benefits at Aman and Janu properties
- Employee benefits at hotels and facilities operated by the group company
- Birthday celebration cake voucher
- Access to the employee canteen at preferential rates with a separate meal allowance provided
- Transportation allowance provided in accordance with company policy
- Locker and uniform provided

Join the Janu journey

At Janu Tokyo, hospitality is more than service. It is about creating moments that energise, connect, and resonate. If you thrive in a modern luxury environment where every detail matters and every interaction carries meaning, we invite you to bring your experience, warmth, and individuality to our team. Join us and help shape the future of contemporary luxury hospitality.